Robert Ratledge

Landmark is a London based insurance agent specialising in complex risk placements across the globe.

The company places insurance risks for a wide range of insurance products in sectors such as engineering, manufacturing, energy and transportation.

The company also writes special construction risks, particularly in Australia where it underwrites a number of large road and infrastructure companies projects

My role involved assisting underwriters and operational support by summarising and collating risk submissions. Prioritising the most important to ensure maximum engagement with policyholders.

Post binding / sale my role included assisting with document issuance both to policyholders and to insurance carrier partners.

This role has given me valuable insight into the global construction and engineering marketplace including the macro and microeconomic challenges the industry faces.

• Assisted underwriters in evaluating and processing insurance applications efficiently.
• Managed incoming correspondence and maintained accurate records of underwriting activities.
• Supported data entry tasks and maintained up-to-date client profiles in relevant systems.
• Organised files and documentation to streamline underwriting processes for quick access.
• Provided administrative support, increased office efficiency.

As part of an in-school programme, I was given the opportunity to work at St Elizabeth’s Centre, a school for children and young adults with moderate to severe learning difficulties and complex neurological conditions.

My time at St Elizabeth’s granted me a great deal of insight, wherein I learned how to better interact with younger people and conduct myself in a way where I could be most useful.

• Supported individuals in daily activities to enhance their independence and wellbeing.
• Collaborated with team members to ensure a safe and welcoming environment for all participants.
• Facilitated engaging activities that promoted social interaction and skill development.
• Utilised effective communication techniques to understand user's feelings or concerns better.

Many of my responsibilities centred around organising files and updating documents for some of the company’s staff members.

This broad role allowed me to pursue a multi-faceted approach into working for Landmark, where I could engage with every department.

This enhanced my abilities with programmes such as Microsoft Word, Outlook and Excel, all of which I frequently use for my studies.

• Assisted in processing financial transactions and maintaining accurate records for accounts.
• Provided administrative support by managing correspondence and responding to client inquiries.
• Collaborated with team members to ensure timely resolution of account discrepancies and issues.
• Maintained organised filing system for financial documents to improve retrieval efficiency.

My role involved restocking shelves when new product came in on a daily basis. I was also responsible for manning the till and selling items to customers.

This face-to-face experience provided me with a great sense of understanding on how to effectively communicate with potential buyers, and has increased my levels of confidence.

• Assisted customers in selecting and purchasing items while providing exceptional service.
• Maintained cleanliness and organisation of shop floor to enhance shopping experience.
• Collaborated with team members to restock shelves and ensure product availability.
• Operated till system accurately to process transactions and handle cash.
• Greeted every customer warmly, promoting friendly atmosphere.
• Assisted customers in finding desired items to enhance their shopping experience.
• Maintained clean, appealing shop environment for comfortable shopping experience.