Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic
Robert Parsons

Robert Parsons

Port Talbot,Neath Port Talbot

Summary

Dedicated professional with a strong focus on customer satisfaction and service excellence. Skilled in effective delegation, problem solving, and time-management, with proven adaptability in dynamic environments. Holds an SIA Door Supervisor License and is trained in first aid, showcasing a commitment to safety and preparedness. Demonstrates expertise in team leadership, mentoring youth, and project management, complemented by effective communication and computer literacy. Career goals include leveraging these competencies to drive impactful customer engagement and operational success.

Overview

7
7
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work history

Motorcycle Service Manager

Kickstart Motorcycles
Port Talbot, West Glamorgan
01.2022 - 07.2025
  • Achieved vehicle functionality and longevity through proactive maintenance.
  • Managed inventory control system of the workshop, ensuring timely replenishment of stock.
  • Tested repaired motorcycles before return to customers, confirming proper functioning.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Drove vehicles to determine problems and test repairs.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Repaired faulty motorcycle parts for improved performance.
  • Scheduled and carried out Planned Preventative Maintenance (PPM).
  • Replaced worn-out parts to enhance motorcycle's longevity.
  • Ordered replacement parts, ensuring continuous workflow.
  • Changed vehicle oil and replaced filter.
  • Followed manufacturer's guidelines when performing repairs or installations, ensuring high-quality workmanship.

Army Cadet Sergeant Training Instructor

Ministry Of Defence
Port Talbot, West Glamorgan
04.2021 - Current
  • Maintained weaponry, supplies and equipment in optimal operating condition for immediate use.
  • Oversaw correct use of military weaponry and advanced equipment.
  • Managed daily roll calls, maintaining order and discipline.
  • Engaged in community outreach programmes to discourage youth from drug and crime-related offences.
  • Performed administrative duties including record keeping and report writing for streamlined processes.
  • Adhered to military code of conduct, keeping up-to-date with latest developments in processes and technology.
  • Conducted risk assessments to reduce potential harm to personnel and equipment.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed comprehensive teaching plans, improved student understanding.
  • Provided safe, caring and fun learning environment for students and participants.
  • Kept parents informed about their child's progress through regular communication, fostered parent-teacher collaboration.
  • Supervised and assessed learners for issues with instruction delivery and grasp of materials.
  • Fostered positive learning environment by implementing interactive teaching methods.
  • Developed hands-on activities to encourage students to explore concepts and deepen understanding.
  • Taught students important points to prepare for examinations and assessments.
  • Evaluated students using standardised criteria to determine abilities and learning needs.
  • Designed learning plans tailored to individual needs.
  • Utilised latest technology for effective instruction, enhanced classroom engagement.
  • Created safe and inclusive classroom environment promoting mutual respect amongst pupils.
  • Engaged students with hands-on activities resulting in increased interest in subject matter.
  • Mentored pupils on academic and personal issues bolstering their confidence and self-esteem.
  • Managed student behaviour by enforcing established classroom rules, maintained discipline effectively.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Adapted teaching style according to needs of each student thus personalizing learning experience.

Site and Contract Manager

Thompson Powertool Services
Port Talbot, West Glamorgan
06.2020 - 01.2022
  • Oversaw daily operations and contract management for site teams.
  • Facilitated cross-departmental collaboration for efficient handling of multi-party contracts.
  • Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
  • Conducted site surveys, visits and inspections ahead of deadlines.
  • Built and sustained strong professional relationships with key stakeholders.
  • Created legal documents and contracts for official use.
  • Managed and updated workload tracker to plan and monitor site activities.
  • Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
  • Followed procedure to perform legal functions successfully.
  • Handled official documents to maintain privacy, authenticity and accuracy.
  • Managed diverse contract portfolios, contributing to business growth and profitability.
  • Guaranteed site welfare conditions met HSE guidelines to promote compliance.
  • Boosted customer satisfaction levels with swift resolution of contractual issues.
  • Increased customer satisfaction level by over 10% by resolving issues more quickly.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

Night Security

Aberavon Beach Hotel
Port Talbot, Neath Port Talbot
08.2018 - 03.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Point of contact for customers, visitors and contractors.
  • Perimeter and floor checks completed every hour.

Education

NVQ Level 2 - Customer Service

Bridgend College
Bridgend, County Borough of Bridgend

Skills

  • Customer Service excellence
  • Adaptability
  • Time-management
  • Effective communication
  • Customer relations management
  • Record Writing
  • Safety consciousness
  • Conflict Resolution

Hobbies and Interests

Hobbies include Mountain Biking, Running and Airsoft.

Certification

Act Counter Terrorism certificate for Education Sectors.

Act Counter Terrorism within the Security Industry.

First Aid at work.

SIA Door Supervisor Licence

NVQ Level 2 Customer Service


Timeline

Motorcycle Service Manager

Kickstart Motorcycles
01.2022 - 07.2025

Army Cadet Sergeant Training Instructor

Ministry Of Defence
04.2021 - Current

Site and Contract Manager

Thompson Powertool Services
06.2020 - 01.2022

Night Security

Aberavon Beach Hotel
08.2018 - 03.2020

NVQ Level 2 - Customer Service

Bridgend College

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Robert Parsons