Robert musuka
support worker
Newcasstle underlym,sta
Summary
Dedicated and compassionate professional with extensive expertise in basic nursing care, disability support, and care planning. Proficient in health and safety procedures, dealing with vulnerable clients, and relationship-building. Demonstrates a strong understanding of palliative care, medication administration, and customer service orientation. Skilled in family mediation, data interpretation, Microsoft Office Suite, persuasive communication, personal care, and disability support planning. Adept at report-writing, managing activities of daily living, conducting health checks, interpersonal communication, medical appointment management, client behaviour management, and client assessment. Trained in suicide prevention with a positive attitude towards enhancing client well-being.
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Support worker
Voyage Care
Newcasstle under lym, Staffordshire
10.2023 - 01.2024
- Assisted with mobility issues enabling easier movement around the home.
- Adapted support where possible to increase service accessibility.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Successfully maintained clean driving licence and access to reliable transportation.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Analysed data and information to identify issues and create tailored solutions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Consistently arrived at work on time and ready to start immediately.
- Administered medication with rigorous planning and recordkeeping.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Provided transportation for medical appointments, ensuring timely arrival.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Assured safety measures were met to prevent falls or accidents.
- Collaborated with external support providers to maintain good care continuity.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Prepared nutritious meals that met special dietary needs of clients.
- Helped achieve patient independence through guided tasks and activities.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided companionship during outings contributing to an active social life for clients.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Administered medication according to schedule, promoting optimal health outcomes.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Actively listened to client concerns thus creating a comforting environment.
- Monitored client progress and adapted support programmes to meet changing needs.
- Assessed clients and documented information for records and analysis.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Helped service users to gain ability to function independently in society.
- Supported daily living skills training which increased client self-sufficiency.
- Supported clients with rehabilitation and socialisation in community settings.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Identified key client needs to develop targeted support programmes.
- Assisted service users to obtain and access community resources.
- Built strong patient relationships through compassionate care and friendly rapport building.
Support care worker
Helping Hands Community Care
Hanley, Stoke-on-Trent
05.2023 - 09.2023
- Helped service users to gain ability to function independently in society.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Maintained a clean, safe environment for patients' comfort and safety.
- Counselled clients through difficult times using approved and compassionate strategies.
- Established supportive relationships with patients, fostering trust and communication.
- Identified key client needs to develop targeted support programmes.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Tailored care and support to individual needs for bespoke, personalised service.
- Promoted patient independence through encouragement and guidance in performing tasks.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Listened to clients' current struggles to signpost relevant support.
- Offered clinical support from wound care to medication administration.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
Education
GCSEs - child warefare
ST john Nursing Schools
Harare Zimbabwe 02.2021 - 01.2022
NVQ Level 1 - healthy and safety
Occupational Healthy safety
capetown (SA) 03.2020 - 05.2020
Certificate of Higher Education - healthy and safety
firebridgade
South Africa 02.2018 - 05.2018
Skills
- Basic nursing care
- Disability support
- Care planning
- Health and safety procedures
- Dealing with vulnerable clients
- Relationship-building
- Palliative care understanding
- Medication Administration
- Customer service orientation
- Family mediation
- Data interpretation
- Microsoft Office Suite
- Persuasive communication
- Personal care
- Disability support planning
- Report-writing
- Activities of Daily Living
- Health checks
- Interpersonal communication
- Medical appointment management
- Client behaviour management
- Positive attitude
- Client assessment
- Suicide Prevention training
Affiliations
- enjoy walking in the park
Languages
English
Fluent
References
References available upon request.
Timeline
Support worker
Voyage Care
10.2023 - 01.2024
Support care worker
Helping Hands Community Care
05.2023 - 09.2023
GCSEs - child warefare
ST john Nursing Schools
02.2021 - 01.2022
NVQ Level 1 - healthy and safety
Occupational Healthy safety
03.2020 - 05.2020
Certificate of Higher Education - healthy and safety
firebridgade
02.2018 - 05.2018
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