Robert Moore

Completed quality monitoring tasks within established timeframes.

Delivered regular, focused feedback to advisors to enhance quality and performance.

Identified coaching needs and common trends for targeted training initiatives.

Mitigated risks through effective controls, ensuring compliance with FCA conduct rules.

Delivered tailored budgeting advice to assist clients in achieving debt-free goals.

Analysed personal and financial data to determine the best solutions.

Created realistic budgets reflecting clients' circumstances through effective listening and negotiation.

Supported clients across various channels and jurisdictions.

Consistently exceeded performance objectives.

Adhered to policy changes, ensuring accurate and current advice was provided.

Directed clients to external support when necessary.

Established trusting relationships with customers through quality discussions and active listening.

Tailored customer service approach to meet diverse needs of customer base.

Handled complex situations with patience and empathy, adhering to regulatory timescales.

Communicated updates on branch products and digital equipment effectively with colleagues.

Provided digital assistance and delivered workshops as Barclays Digital Eagle.

Proactively enhanced product knowledge to elevate service levels.

Ensured compliance with all regulatory obligations during product discussions.

Delivered consistent, high-quality customer service to enhance customer satisfaction.

Executed till management and balancing, ensuring effective cash control measures.

Identified referral opportunities to connect customers with relevant specialists.

Processed transactions promptly while maintaining strict regulatory compliance.

Conducted regular checks and maintenance on branch self-service technology, including ATMs.