Robert Mills

Created comprehensive reports, aiding in Training & planning.

• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
• Participated actively in professional trainings to maintain updated knowledge of analytics tools,.
• Maintained utmost accuracy whilst handling sensitive data,.
• Contributed to team projects by providing key analytic insights.
• Reviewed peers' work to ensure highest quality of output,.
• Successfully delivered on tasks within tight deadlines.
• Documented workflow charts, records and job descriptions to guide overall organisational improvements.

• Assisted in preparation of monthly reports, ensuring transparency in operations.
• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Completed documentation for lines of credit and loans on behalf of customers.
• Progressed legal action for overdue accounts.
• Received debit and credit card payments by phone.

I was employed as a purchase ledger clerk.

The company made internal changes to the team structure, after 7 weeks the position became untenable and because I was in my probation period I left the Company.

I was originally employed on the Vendor Processing Helpdesk, assisting vendors with general queries and employee expenses.

This entails, processing vendor invoices for payment efficiently and accurately. Dealing with queries and issues regarding payment and crediting invoices, both in sterling and foreign. Reconciling supplier statements as and when requested. I also cover the payments of Standing Orders and Direct Debits

I left job due to redundancy