Robert McCready
West Dunbartonshire
Summary
Internal Auditor with a proven track record in identifying process and procedure enhancements for businesses. Skilled in delivering insightful reports that drive development and collaborating with stakeholders to define audit objectives and plan activities effectively. Committed to achieving compliance through strategic analysis and actionable recommendations.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Internal Auditor UK & Ireland
Europcar Mobility Group
08.2023 - Current
- Executed comprehensive compliance audits across multiple stations, ensuring adherence to financial controls and Health & Safety regulations.
- Compiled detailed reports on compliance statuses for senior management team and key stakeholders.
- Presented audit findings to senior leadership, highlighting areas requiring improvement.
- Confirmed successful implementation of action plans through thorough follow-up actions.
- Maintained meticulous records of all audits for future analysis and reference.
- Promoted continuous improvement by sharing best practices throughout regional networks.
- Assisted in developing annual audit plans to optimise resource allocation.
- Ensured strict compliance with regulatory standards through diligent auditing procedures.
Fleet and Customer Service Manager
Edinburgh Airport
01.2020 - 08.2023
- Oversaw fleet operations, servicing, repairs, and preparation for 1,500 vehicles.
Managed a team to enhance damage detection and accountability through training.
Utilised Net Promoter Scores to identify issues and implement effective solutions.
Rebuilt operations post-COVID by recruiting, training and coaching new team members.
Responded promptly to customer complaints using Salesforce to resolve issues.
Manager
Goldcar/Interrent Airports
05.2018 - 01.2020
- Managed operations across Edinburgh and Glasgow Airport branches, overseeing a team of 16 staff.
- Achieved sales KPI targets while maintaining strict budgetary control over overheads.
- Optimised rental availability through efficient fleet management practices.
- Drove ancillary performance through daily coaching and constructive feedback using Frontline In-Gauge coaching methods.
- Facilitated recruitment and training initiatives to enhance administrative team efficiency.
- Coordinated repairs and servicing to minimise vehicle downtime.
- Conducted performance reviews to identify opportunities for improvement within the team.
- Enhanced customer service quality via effective staff training programmes.
Glasgow Airport
Interrent Station Manager
01.2015 - 05.2018
- Oversaw operations at Glasgow Airport office with a fleet exceeding 200 vehicles.
Led recruitment, training, and development initiatives for staff performance.
Implemented cost control measures aligned with company targets through efficient rota management.
Delivered ongoing coaching and feedback to drive sales beyond revenue goals.
Successfully completed ILM Leadership and Management Level 3-4 from September 2016 to April 2017.
Assistant Manager
EE ltd
11.2009 - 01.2015
- Trained and motivated team members to achieve key performance indicators.
Drove additional product sales to enhance profitability.
Ensured compliance with company and Ofcom requirements for all paperwork.
Maintained shop floor standards to promote a professional environment.
Implemented effective stock control measures to minimise losses.
Assistant Manager
3 Mobile
06.2007 - 10.2009
- Delivered store performance in line with company objectives.
Assisted staff in achieving KPI targets through effective monitoring and coaching.
Maintained shop floor standards and ensured compliance with paperwork requirements.
Managed stock control and reporting to meet company guidelines.
Achieved top store performance in Scotland, exceeding peak targets in January 2008.
Assistant manager
DSG International plc
08.1988 - 10.2006
- Managed all recruitment, training, and coaching of new team members.
Oversaw disciplinary actions and human resources relations.
Controlled payroll and stock management within budget constraints.
Achieved several awards for exceeding company targets, including Top Store for Customer Service in 2004/2005.
Increased turnover to over £1 million, winning a car for top sales in peak season 1998/1999.
Held various positions at Curry's electrical, culminating as Assistant Manager in Glasgow superstore.
Implemented strategies that enhanced team performance and operational efficiency.
Apprentice electrical fitter
Ministry of Defence , Clyde Submarine Base , Faslane
08.1982 - 05.1987
- 4 year apprenticeship in electrical and electronic engineering my duties included the maintenance and repair of electrical plant equipment both medium and high voltage
Education
O.N.C. - Electrical and Electronic Engineering
Springburn College
08.1982 - 08.1984
Higher grades - English Chemistry
Braidfield High School
08.1977 - 06.1982
Skills
- Internal controls implementation and testing
- Compliance program execution
- Technology risk assessment
- Internal control evaluations
- ISO 9001 expertise
- Policy development
- Assertive leadership
- Budget management
- KPI monitoring and analysis
- Customer relationship management (CRM) software
- Target achievement strategies
- Product knowledge
- Performance metrics analysis
- Health and safety compliance
- Customer service excellence
- Team leadership
Timeline
Internal Auditor UK & Ireland
Europcar Mobility Group
08.2023 - Current
Fleet and Customer Service Manager
Edinburgh Airport
01.2020 - 08.2023
Manager
Goldcar/Interrent Airports
05.2018 - 01.2020
Glasgow Airport
Interrent Station Manager
01.2015 - 05.2018
Assistant Manager
EE ltd
11.2009 - 01.2015
Assistant Manager
3 Mobile
06.2007 - 10.2009
Assistant manager
DSG International plc
08.1988 - 10.2006
Apprentice electrical fitter
Ministry of Defence , Clyde Submarine Base , Faslane
08.1982 - 05.1987
O.N.C. - Electrical and Electronic Engineering
Springburn College
08.1982 - 08.1984
Higher grades - English Chemistry
Braidfield High School
08.1977 - 06.1982
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