Robert Matthews
Whitley Bay,North Tyneside
Summary
Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organisational skills and desiring the opportunity to work hard.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Lead Generator
Green energy advice bureau
Newcastle upon Tyne, tyne and wear
2022.01 - 2023.06
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
Lead Generator
National utility hub
north tyneside, tyne and wear
2021.10 - 2022.01
Lead Generator
northern gas and power
north tyneside, tyne and wear
2021.03 - 2021.10
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Scheduled sales appointments for closer to discuss products and services and to close qualified leads.
Case Manager
Concentrix
Longbenton, North Tyneside
2020.03 - 2021.03
- Promoted quality and cost-effective interventions and outcomes to customer complaints.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Shared informational brochures and details about policies to help guests make decisions.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Coordinated advanced help for complex [Product or Service] issues.
Customer Service Advisor
Sitel UK
Newcastle upon Tyne, tyne and wear
2019.03 - 2020.03
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Scheduled customer appointments and sent reminders to maintain active schedule.
Education
level 1 fabrication - welding
energy acadmey newcastle collage
newcastle 2018.03 - 2019.03
Skills
- New client acquisition
- Customer needs assessment
- Outbound telemarketing
- Appointment setting
Timeline
Lead Generator
Green energy advice bureau
2022.01 - 2023.06
Lead Generator
National utility hub
2021.10 - 2022.01
Lead Generator
northern gas and power
2021.03 - 2021.10
Case Manager
Concentrix
2020.03 - 2021.03
Customer Service Advisor
Sitel UK
2019.03 - 2020.03
level 1 fabrication - welding
energy acadmey newcastle collage
2018.03 - 2019.03