Robert Matthews
Whitley Bay,North Tyneside
Summary
Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organisational skills and desiring the opportunity to work hard.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Lead Generator
Green energy advice bureau
Newcastle upon Tyne, tyne and wear
01.2022 - 06.2023
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
Lead Generator
National utility hub
north tyneside, tyne and wear
10.2021 - 01.2022
Lead Generator
northern gas and power
north tyneside, tyne and wear
03.2021 - 10.2021
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Scheduled sales appointments for closer to discuss products and services and to close qualified leads.
Case Manager
Concentrix
Longbenton, North Tyneside
03.2020 - 03.2021
- Promoted quality and cost-effective interventions and outcomes to customer complaints.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Shared informational brochures and details about policies to help guests make decisions.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Coordinated advanced help for complex [Product or Service] issues.
Customer Service Advisor
Sitel UK
Newcastle upon Tyne, tyne and wear
03.2019 - 03.2020
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Scheduled customer appointments and sent reminders to maintain active schedule.
Education
level 1 fabrication - welding
energy acadmey newcastle collage
newcastle 03.2018 - 03.2019
Skills
- New client acquisition
- Customer needs assessment
- Outbound telemarketing
- Appointment setting
Timeline
Lead Generator
Green energy advice bureau
01.2022 - 06.2023
Lead Generator
National utility hub
10.2021 - 01.2022
Lead Generator
northern gas and power
03.2021 - 10.2021
Case Manager
Concentrix
03.2020 - 03.2021
Customer Service Advisor
Sitel UK
03.2019 - 03.2020
level 1 fabrication - welding
energy acadmey newcastle collage
03.2018 - 03.2019
Similar Profiles
Stuart C NicholsStuart C Nichols
Specialist Adviser at Citizens Advice BureauSpecialist Adviser at Citizens Advice Bureau
Molly GuestMolly Guest
Volunteer worker at Citizens Advice BureauVolunteer worker at Citizens Advice Bureau
P.A.LOCHINI PONNAMPERUMAP.A.LOCHINI PONNAMPERUMA
Accredited Interviewer (Volantary) at Citizens Advice BureauAccredited Interviewer (Volantary) at Citizens Advice Bureau
Lucas JonesLucas Jones
Bartender at The Long DogBartender at The Long Dog
Ian HepplewhiteIan Hepplewhite
Regional Director Yorkshire Humber and North East at StreetgamesRegional Director Yorkshire Humber and North East at Streetgames