Rob Masterson
Dukinfield,Cheshire
Summary
Dedicated and responsible driver with a full UK driving licence, specialising in vehicle assessment, maintenance, and safety checks. Demonstrates expertise in GPS and navigation apps, local routes understanding, and logistical problem-solving. Known for a courteous and polite demeanor, punctuality, reliability, and a strong focus on continuous improvement. Committed to providing customer-centric service while ensuring thorough vehicle inspections and fault diagnosis. Career goal includes advancing within the logistics sector to further enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work history
Service/PPM Engineer
Millbrook Healthcare
Dukinfield, Cheshire
10.2023 - Current
- Facilitated device upgrades, elevating customer satisfaction levels.
- Performed diagnostic tests on devices, identifying faults accurately.
- Repaired/replaced faulty devices promptly, reducing downtime for customers.
- Improved customer satisfaction by resolving complex issues.
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Safety inspection of equipment in line with company policy for the protection of clients.
Service and Parts Driver
Stratstone Porsche
Stockport
11.2022 - 10.2023
- Collection/Delivery of loan cars
- Collection/Delivery of customer`s cars
- Movement of dealership stock
- Photography/Inspection vehicles for incoming work
- Liaise with Service Advisors/Workshop Manager/Service Manager
- Test drive vehicles for fault finding.
- Promoted positive brand image by professionally representing Stratstone Porsche in all customer interactions
Driver/Cleaner
Challenger
Ashton-under-Lyne, Tameside
07.2017 - 11.2022
- Servicing of portable toilets
- Effluent waste tank empties
- Water delivery services and other associated products and services
- Use of App based software for routes and vehicle safety
- Planned routes and schedules to achieve consistent service availability.
- Handled customer complaints and kept customers satisfied through professional conduct.
Education
NVQ Level 2 - Computer Programming
Manchester I.T.E.C
ManchesterGCSEs - GCSE
Our Lady's High School
Royton, OldhamSkills
- Vehicle safety checks
- Vehicle inspections
- Courteous and polite demeanor
- Equipment operation
- Hand-held computer devices
- Logistical problem-solving
- Responsible driver
- Full UK driving licence
- Customer-centric service
Additional Information
- Certificate of Achievement for Safe and Efficient Driving (SAFED) awarded by the Department for Transport on the 12th of January 2007
- Certificate of Compliance for Driving Goods Vehicles, Personal Learning and Thinking Skills awarded February 2013 by Mantra
- Basic Disclosure Certificate 19/5/2016
Interests
Additional Information , When not working I enjoy spending time with my family as I have three young children. I also like cycling, walking and swimming. My strong interest in cars from a young age has resulted in a curiosity in the automotive industry, leading to my involvement in car clubs/forums and minor car modifications.
Timeline
Service/PPM Engineer
Millbrook Healthcare
10.2023 - Current
Service and Parts Driver
Stratstone Porsche
11.2022 - 10.2023
Driver/Cleaner
Challenger
07.2017 - 11.2022
GCSEs - GCSE
Our Lady's High School
NVQ Level 2 - Computer Programming
Manchester I.T.E.C