Summary
Overview
Work history
Skills
Affiliations
Accomplishments
Certification
Timeline
References
Generic

Robert Mackay

Elgin,United Kingdom

Summary

A detail-oriented professional with expertise in public relations management systems and virtual communication, demonstrating proficiency in Microsoft Office Suite. Skilled in organisation and prioritisation, project management, ensuring efficient operation of office equipment while maintaining discretion and confidentiality. Committed to fostering positive interactions and achieving career goals through a positive attitude and attention to detail.

Overview

27
27
years of professional experience
1
1
Certificate

Work history

NIM Administrator

Police Service of Scotland
Elgin, Moray
03.2025 - Current
  • Produced daily reports, to provide the Executive Management of A-Division, Police Scotland accurate briefings of the crimes and incidents of note in the previous prescribed period.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol and processed sensitive applications in a timeous manner, adhering to legal timeframes
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Conversant in the use of multiple Microsoft Office software applications and other bespoke police applications.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.

Police constable

Police Service of Scotland
Elgin, Moray
03.1998 - 05.2024
  • Upheld the law through proactive policing strategies and enhanced community safety by conducting regular patrols.
  • Conducted surveillance operations, ensuring security of high-risk areas.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Maintained integrity of crime scenes detained suspects following proper protocols – ensuring fair treatment under law. Gathered evidence at crime scenes, enforcing forensic procedure adherence for accuracy.
  • Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
  • Provided testimony in court, contributing to successful prosecutions
  • Advised local leaders and politicians on crime prevention techniques.
  • Participated in community outreach programmes to foster positive relationships between police and residents.



Skills

  • Customer relationship management systems
  • Office equipment operation
  • Discretion and confidentiality
  • Virtual communication
  • Microsoft office suite proficiency
  • Attention to Detail
  • Project Management
  • Organisation and prioritisation
  • Positive attitude

Affiliations

  • Assistant Lead Volunteer (Assistant Scout Leader) 2nd Elgin Scouts from 2017 to present.
  • Keen cyclist and cycle mechanic with Velotech Silver and Gold certificates in Cycle mechanics.


Accomplishments

  • Long Service and Good Conduct Medal
  • Kings Coronation Medal
  • Platinum Jubilee Medal
  • Diamond Jubilee Medal
  • Chief Scout Silver Knot award for service

Certification

  • Current PVG certificate

Timeline

NIM Administrator

Police Service of Scotland
03.2025 - Current

Police constable

Police Service of Scotland
03.1998 - 05.2024

References

References available upon request.

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Robert Mackay