Robert Lynch
Birmingham,BIR
Summary
Experienced and customer-focused Bar Manager with 14 years in the hospitality industry I lead with strong leadership skills and a proven ability to manage high-volume venues while delivering exceptional customer service. And product knowledge Skilled in staff supervision, stock control, drinks service, team training, mixology and maintaining high operational standards. Confident in increasing sales, handling cash management, and creating a positive atmosphere for both customers and staff. Hospitality is my passion and I portray that passion with what I produce and bring to each customer walking through the door
Overview
15
15
years of professional experience
Work history
bars manager
Manor hotel Meriden/windmill village hotel
2022.01 - 2026.07
- Managed day-to-day bar operations in a busy hospitality environment
- Supervised, trained, and scheduled bar staff to ensure smooth service
- Increased beverage sales through upselling and promotions
- Maintained stock levels and reduced waste through effective inventory management
- Ensured compliance with licensing laws and health & safety regulations
- Handled customer complaints professionally and efficiently
- Created cocktail menus
- Invented new cocktails
- Created gin experiences giving customers knowledge of gin through the history and a sensory experience through taste smell and sight
- Cocktail masterclasses, giving guests an insight into the history of classic cocktails and giving guests the chance to make their own classics through my guidance and knowhow.
- Creating rotas within budgeted hours
- Ordering stock and other items for business needs
- Created cleaning schedules and daily signage sheets to ensure cleanliness etc
- Cellar duties, barrels gas, line cleaning, etc
Bars supervisor
Feathers hotel Ludlow
2021.01 - 2022.01
- Assisted with managing staff and daily bar operations
- Delivered high-quality customer service in a fast-paced environment driven by tourism
- Prepared cocktails and maintained excellent product knowledge
- Managed cash handling and end-of-day reconciliation
- Supported stock ordering and supplier communication
- Bartender/mixologist
- Ordered stock
- Created cocktail menu and introduced two for one cocktails and other deals to rival local venues for custom with success and good backing brought feathers hotel back on the map through seeing gaps in the market.
- Prepared rotas to be approved by hotel manager
- Cellar duties
- Housekeeping duties/reception duties/restraint duties
Postal operative
Royal mail Solihull branch
2019.01 - 2020.01
- Sorted mail to address order
- Delivered parcels and letters in timely fashion
- Worked during the pandemic which was a very busy period due to covid 19
- Managed the workload independently
- Delivered excellent customer service while representing the company professionally
Senior Cocktail mixologist
sky bar resort world
2017.01 - 2019.01
- Craft Cocktail Creation
- Spirit & Wine Knowledge part of my roll was upselling premium cocktails and pairing cocktails and wine to the extensive food menu whilst setting service standards to other colleagues
- Bar Inventory Management
- Flair Bartending
- POS Systems & Cash Handling
- Menu Development
- Team Collaboration
- Health & Safety Compliance
- Upselling & Sales
- Trained junior bartenders on cocktail preparation and customer engagement's
- Preparing handmade syrups, juices, infusing spirits, and interactive garnishes
Marcos New York Italian Head bar man/mixologist, bartender restaurant section waiter, conference and banqueting.
Holiday inn Birmingham airport
2012.01 - 2017.01
- This job was my introduction into the world of hospitality Worked in multiple positions in a very busy airport hotel my duties spread across hospitality first starting in conference and banqueting on a hospitality apprenticeship looking after events and weddings and setting up rooms in various styles.
- Worked as a section holder for Marcos New York Italian taking orders and giving exceptional customer service and product knowledge.
- Promoted to Marcos head bar man after working on bars for a year this included various tasks
- Cocktail Creation & Mixology, knowing all cocktails to each specification
- Team Leadership & Training
- Stock & Inventory Control
- Cash Handling & Till Reconciliation
- Produced cocktails to specification
Education
GCSEs -
john henry newman catholic college
BirminghamSkills
- Bar & Hospitality Management
- Team Leadership & Staff Training
- Cocktail & Drinks Knowledge
- Stock Ordering & Inventory Control
- Cash Handling & Till Reconciliation
- Customer Service Excellence
- Conflict Resolution
- Health & Safety Compliance
- Event & Shift Management
- Sales Growth & Upselling
- Creativeness
- Hard working and motivated
- Cleanliness of bars
Timeline
bars manager
Manor hotel Meriden/windmill village hotel
2022.01 - 2026.07
Bars supervisor
Feathers hotel Ludlow
2021.01 - 2022.01
Postal operative
Royal mail Solihull branch
2019.01 - 2020.01
Senior Cocktail mixologist
sky bar resort world
2017.01 - 2019.01
Marcos New York Italian Head bar man/mixologist, bartender restaurant section waiter, conference and banqueting.
Holiday inn Birmingham airport
2012.01 - 2017.01
GCSEs -
john henry newman catholic college