Robert Lumsden
South Ockendon,Essex
Summary
Experienced professional specialising in complex workplace dispute management, critical incident debriefing and mediation. Expertise in stakeholder engagement and cross-cultural collaboration drives cultural transformation and diversity advocacy. Focused on promoting inclusive environments through comprehensive understanding of anti-discrimination laws and cultural competency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Paramedic | Incident Response Officer (Operational Commander) | Accredited Mediator | End of Life Care Coordinator | Practice Placement Educator
London Ambulance Service NHS Trust
2017.01 - 2026.02
- Facilitate structured scene command and conduct dynamic risk assessments in response to complex, high-profile incidents.
- Lead multi-agency coordination in line with JESIP principles, ensuring clear communication and role allocation.
- Provide immediate and post-incident staff welfare support following traumatic exposures.
- Utilised structured facilitative mediation frameworks to conduct independent workplace mediations between colleagues, addressing interpersonal disputes and promoting a positive work environment.
- Facilitate round-table restorative conversations aimed at rebuilding professional relationships.
- Conducted structured debriefs after traumatic events, including deaths and high-acuity clinical incidents, utilising evidence-based approaches to enhance team processing and recovery.
- Utilise STOP mnemonic and Beyond STOP advanced methodology (Feb 2026) integrating polyvagal charts and SAFE framework.
- Coordinate End of Life Care pathways, liaising with Macmillan teams and specialist palliative services.
- Organise CPD events and contribute to workforce development initiatives.
- Mentor Newly Qualified Paramedics, EMTs and student paramedics as Practice Placement Educator (Level 1 & 2).
Bank Paramedic
East of England Ambulance Service NHS Trust
, Essex
2020.01 - 2026.02
- Solo rapid response clinician across Essex and Hertfordshire attending emergency incidents autonomously.
Physician Response Unit – London’s Air Ambulance Charity
2021.01 - 2023.01
- Delivered enhanced pre-hospital emergency medicine alongside senior emergency physicians within a pioneering Community Emergency Medicine model.
Bank Business Partner
Bank Partners/Mid Essex Hospitals NHS Trust
Chelmsford, Essex
2014.06 - 2017.05
Contract and relationship manager leading a staff bank within a large multi site NHS Trust. Line management for 1000 bank and agency nurses, clerical workers, and auxiliary staff through effective oversight.
Enhanced team performance by managing a group of recruiters to conduct thorough investigations. Produced insightful board level reports daily, contributing to informed organisational strategies.
Education
BSc (Hons) - Paramedic Science (2:1)
University of Cumbria
2021.01 - 2024.01
Skills
- Conflict analysis and resolution
- Workplace dispute management
- Certified mediator expertise
- Conflict troubleshooting strategies
- Relationship management skills
- Advanced life support techniques
- Trauma response proficiency
- Medical consultation services
- Rapid assessment capabilities
- Emergency response coordination
- Dispute resolution methodologies
- Non-judgmental approach
- Stakeholder engagement strategies
- Resilience under pressure
- End-of-life care sensitivity
- Cultural competency awareness
- Understanding of anti-discrimination laws
- Cross-cultural collaboration skills
- Workplace culture transformation initiatives
- Diversity advocacy efforts
- Unconscious bias awareness training
- Negotiation skills proficiency
- Employee relations management
- Leadership development
Websites
Certification
- National Certificate in Workplace Mediation – TCM Group (March 2025)
- Beyond STOP Programme – Advanced Critical Incident Debriefing (Wellity Global & LAS) – February 2026
- Operational Commander Course – London Ambulance Service (2025)
- Incident Response Officer Course – London Ambulance Service (2025)
- Inspiring Leaders Programme – NHS Elect (2025)
- Major Incident Medical Management (MIMMS) – Ascent Resilience (May 2024)
- HEMS Clinical Induction – Institute of Prehospital Care (2022)
- HEMS Emergency Driving – London’s Air Ambulance (2021)
- Practice Placement Educator Level 1 & 2 – London Ambulance Service (2018)
- FutureQuals Level 4 Diploma – Associate Ambulance Practitioner (2017)
- FutureQuals Level 3 Certificate – Emergency Response Ambulance Driving (2016)
- Advanced Emergency Medical Dispatcher – International Academy of Emergency Medical Dispatch (2013)
LEADERSHIP, MEDIATION & GOVERNANCE EXPERTISE
- Operational Leadership: Structured command of complex scenes with focus on safety, clarity and staff wellbeing.
- Conflict Resolution: Accredited mediator supporting informal and formal resolution processes within a large NHS Trust.
- Critical Incident Debriefing: Delivery of psychologically informed debriefs supporting staff recovery and organisational learning.
- Clinical Governance: Commitment to reflective practice, transparency and learning from adverse incidents.
- Workforce Development: Experienced mentor and educator supporting professional progression.
Timeline
Physician Response Unit – London’s Air Ambulance Charity
2021.01 - 2023.01
BSc (Hons) - Paramedic Science (2:1)
University of Cumbria
2021.01 - 2024.01
Bank Paramedic
East of England Ambulance Service NHS Trust
2020.01 - 2026.02
Paramedic | Incident Response Officer (Operational Commander) | Accredited Mediator | End of Life Care Coordinator | Practice Placement Educator
London Ambulance Service NHS Trust
2017.01 - 2026.02
Bank Business Partner
Bank Partners/Mid Essex Hospitals NHS Trust
2014.06 - 2017.05