Robert Louden
City of London,Tower Hamlets
Summary
Achieved a Lower Second Class Honours studying music production & DJing at Point Blank Music School.
Diligent and skilled in the bottling and labelling of high end spirits.
Works great with service and kitchen teams to meet customer needs as a previous food runner.
Is currently working as Runner Supervisor ensuring a constant high quality service is achieved.
Overview
6
6
years of professional experience
Work history
Runner Supervisor
F1 Arcade
2024.06 - Current
- Serve food and drinks to guests, resolving any issues promptly to ensure positive guest experience.
- Supervise a team of runners, ensuring high performance standards and providing support and guidance throughout service.
- Successfully ran Kitchen pass, maintaining clear communication with kitchen staff to ensure timely and accurate food delivery.
- Collaborate across departments: assist reception with guest journeys, support waiters by taking orders, preparing preorders, and occasionally processing payments.
- Train and onboard new runners, ensuring they understand service expectations, procedures, and venue layout.
- Demonstrate strong product knowledge, including knowing allergens in dishes, house cocktail ingredients, wines on offer, knowing appropriate food & drink pairings, to support guest queries and team training.
- Recognised as Employee of the Month multiple times for outstanding performance, teamwork, and dedication to service excellence.
Floor Staff Member
The People’s Park Tavern
London
2023.06 - 2023.09
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Production Operator
Contract Bottlers Glasgow LTD
Glasgow, North Lanarkshire
2019.06 - 2022.09
- Specialist hand labelling, packing and finishing of high-end whisky operations involving precision and attention to detail.
- Learning about various spirits and the process of how to reduce from high strength to bottling strength.
Education
Bachelor of Arts - Music Production
Point Blank Music School
London 09/2020 - 06/2023
Scottish Qualifications Certificate -
Strathallan School
Perth06.2020
Skills
- Music Production
- Music Business
- Sound Design
- Ability to work as part of teams or independently
- Follow & execute instructions
- Eye for detail & precision
- Full clean UK driving License
- Food and beverage service
- Table service
- Staff supervision
- Staff training
Timeline
Runner Supervisor
F1 Arcade
2024.06 - Current
Floor Staff Member
The People’s Park Tavern
2023.06 - 2023.09
Production Operator
Contract Bottlers Glasgow LTD
2019.06 - 2022.09
Bachelor of Arts - Music Production
Point Blank Music School
09/2020 - 06/2023
Scottish Qualifications Certificate -
Strathallan School