ROBERT LEEK

• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Fostered a high-performing environment to drive productivity and quality.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Improved customer satisfaction through close collaboration with the team.
• Completed comprehensive reports detailing daily operations, highlighted key successes and areas needing improvement.
• Implemented preventive maintenance protocols on equipment, resulted in reduced downtime of machines used in luggage handling process.
• Fostered a collaborative work environment through open communication and regular team meetings.
• Optimised resource allocation according to peak load periods resulting in smoother workflow even during rush hours.
• Tracked performance metrics to identify areas for improvement in bagging handling processes.
• Ensured safety compliance to minimise risks during baggage transportation, storage, and retrieval processes.
• Oversaw training initiatives for new hires, ensuring thorough understanding of company procedures and standards.
• Mitigated potential problems by foreseeively planning resources according to flight schedules.
• Ensured adherence to health and safety standards while loading and unloading bags; maintained accident-free workplace.
• Developed contingency plans for unexpected delays or disruptions; ensured minimal impact on customers' travel plans.
• Guided staff in adhering to airport regulations, promoting safety and professionalism in all tasks undertaken.
• Streamlined operations for improved customer service whilst supervising baggage handling tasks.
• Achieved operational consistency with routine checks and updates to baggage systems.
• Enhanced team productivity by implementing efficient baggage handling procedures.
• Coordinated team schedules, optimised workload distribution.
• Conducted performance reviews for constructive feedback and employee development.
• Boosted customer satisfaction by promptly addressing lost or misplaced luggage issues with effective tracking systems in place.
• Encouraged open communication, fostering a positive work culture.

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• Power and hand tools Knowledge of safety procedures Works well independently Capable of heavy lifting Dependable and reliable Strong mechanical aptitude Basic maths and measuring aptitude Effective at multi-tasking, Monitored inventory and reported items to be restocked for each job.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Prepared and cleaned construction sites by removing debris.
• Repainted and precisely touched-up components and assemblies.
• Built containers and pack parts in accordance with detailed packing specifications.
• Verified part numbers and placed parts in appropriate shipping containers.
• Maintained counts and lifts, shifts and stocks materials and parts.
• Recognised and reported defective material and equipment to shift supervisor.

I worked weekends and when required whilst at college.

I adhered to all health and safety and kept projects to strict timescales

I assisted in all joinery, for example, laying wooden floors, hanging doors, architrave and skirting boards,

Inspecting tickets

Crowd Control

Customer service