Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Affiliations
References
Timeline
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Robert Law

Robert Law

London,United Kingdom

Summary

Dynamic and results-driven professional with extensive expertise in negotiation management, sales, and customer experience. Demonstrates proficiency in both business-to-business and business-to-consumer sales, leveraging advanced skills in customer relationship management software such as Salesforce CRM to enhance client interactions. Adept at proactive outreach and trust building, utilising resourceful negotiation tactics and influential networking to drive business development. Committed to upselling and customer retention through multi-channel strategies, with a strong foundation in product knowledge and client training. Career goals include further advancing strategic sales initiatives within a leading organisation.

Overview

15
15
years of professional experience
4011
4011
years of post-secondary education

Work History

Relationship manager

Damac
London, City of London
01.2025 - Current
  • Built lasting relationships with key stakeholders through consistent engagement activities.
  • Organised team meetings, facilitated effective communication among members.
  • Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
  • Analysed customer feedback, made necessary improvements in service delivery.
  • Developed new business opportunities for enhanced revenue generation.
  • Responsible for managing key client accounts, developing new business opportunities and fostering relationships with clients.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI's as set by the Head of Sales.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Escalating and resolving areas of concern as raised by clients.
  • Meet prospecting targets by ensuring the required number of prospects per day.
  • Achieve tele-calling targets in terms of number of connected calls.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Delivered tailored solutions creating positive client experiences.
  • Travelled extensively meeting clients across various regions establishing productive partnerships.
  • Implemented innovative ideas for better relationship management practices.
  • Fostered a culture of open communication within the team promoting collaboration.
  • Assisted in the development of marketing strategies for brand growth.
  • Established strong client relationships by providing exceptional customer service.
  • Managed long-term customer relationships to increase revenue.
  • Identified and developed new business opportunities, expanding existing client bases.
  • Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network.
  • Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes.
  • Increased client retention, fostered trust and loyalty by resolving complaints efficiently.

SALES DEVELOPMENT REPRESENTATIVE

TRIVAGO
London, London
05.2024 - 01.2025
  • Research and identify potential prospects through various channels including online research, social media, industry events, and inbound leads.
  • Develop and maintain a pipeline of high-quality leads to ensure a steady flow of opportunities for the sales team.
  • Initiate contact with potential customers through personalized and strategic emails, phone calls, and social media interactions.
  • Conduct initial conversations with leads to understand their needs, challenges, and interest level.
  • Provide feedback to the marketing team on the effectiveness of campaigns and messaging.
  • Meet and exceed key performance indicators (KPIs) such as the number of qualified leads, outreach activities, and conversion rates.
  • Regularly report on progress and results to the sales manager.
  • Utilised CRM software proficiently for tracking interactions and transactions accurately.
  • Implemented effective sales strategies to maximise product uptake and profitability.

SENIOR SALES AND LETTINGS NEGOTIATOR

FOXTONS
London, United Kingdom
01.2023 - 03.2024
  • Company Overview: LONDON
  • Conducted comprehensive market analysis to identify sales opportunities and compiled weekly target lists.
  • Delivered tailored consultations in person and via phone to determine client needs and match with appropriate properties.
  • Organized and hosted monthly viewings and open houses to enhance sales prospects.
  • Negotiated on behalf of clients, ensuring financial interests were safeguarded and favourable deals secured.
  • Guided prospective tenants through property tours, highlighting features aligned with their preferences.
  • Executed lease agreements in compliance with property standards and legal regulations.
  • Performed credit and background checks to verify the eligibility of potential tenants.
  • Coordinated with maintenance teams to ensure property upkeep and resolve issues promptly.
  • Communicated rental agreement updates and property-related notifications to residents.
  • Maintained consistent follow-up with potential renters to close leasing opportunities.
  • Built strong relationships with tenants, offering personalized service to foster community.
  • Monitored communal facility usage, such as laundry, postal services, and fitness centres, to ensure resident satisfaction.
  • LONDON

EVENT MANAGER & BRAND AMBASSADOR

KRU LIVE
London, LND
02.2014 - 12.2022
  • Spearheaded event operations, managing dynamic teams of 5-25 Brand Ambassadors for high-profile launches, including Google and YouTube products.
  • Orchestrated logistics and multitasking across various event components to ensure seamless execution and outstanding guest experiences.
  • Liaised with marketing teams to create engaging promotional materials.
  • Orchestrated entertainment line-ups, enhancing overall event atmosphere.
  • Managed event logistics, ensuring smooth running of multiple events.
  • Implemented promotional strategies, increasing event visibility.
  • Managed large-scale events from initial planning to successful completion.

SALES MANAGER

SAMSUNG RETAIL STORE
London, LND
01.2010 - 01.2014
  • Excelled in delivering exceptional customer service, consistently greeting and engaging with patrons to foster a welcoming environment.
  • Actively contributed to enhancing customer satisfaction and boosting sales through attentive service.
  • Played a pivotal role in supporting the team and management to surpass revenue and profit goals.
  • Uphold high standards of store presentation and cleanliness, ensuring an inviting shopping experience.
  • Demonstrated in-depth product knowledge, effectively communicating promotions and offers to customers.
  • Provided seamless coverage across various store departments during staff absences, maintaining operational continuity.
  • Proactively approached and assisted customers on the sales floor, enhancing their shopping experience.
  • Diligently managed stock and maintained orderly store conditions, contributing to the overall efficiency and appeal.

Education

BACHELOR OF ARTS - Dramatic Arts

ITALIA CONTI SCHOOL OF DRAMATIC ARTS

BTEC NATIONAL DIPLOMA - Performing Arts

CITY OF BATH COLLAGE
05.2002

Skills

  • Negotiation Management
  • Sales
  • Business-To-Consumer Sales
  • Customer relationship management software
  • Proactive outreach
  • Resourceful negotiation
  • Client relationship management

Languages

English

Personal Information

Nationality: British

Custom

  • Photography
  • Swimming
  • Attending sporting and music events

Affiliations

  • Performing art
  • swimming
  • Script writing.

References

References available upon request.

Timeline

Relationship manager

Damac
01.2025 - Current

SALES DEVELOPMENT REPRESENTATIVE

TRIVAGO
05.2024 - 01.2025

SENIOR SALES AND LETTINGS NEGOTIATOR

FOXTONS
01.2023 - 03.2024

EVENT MANAGER & BRAND AMBASSADOR

KRU LIVE
02.2014 - 12.2022

SALES MANAGER

SAMSUNG RETAIL STORE
01.2010 - 01.2014

BACHELOR OF ARTS - Dramatic Arts

ITALIA CONTI SCHOOL OF DRAMATIC ARTS

BTEC NATIONAL DIPLOMA - Performing Arts

CITY OF BATH COLLAGE

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