Robert Lane
Seaford
Summary
Office manager with a strong history of team motivation and workplace morale enhancement. Achieved high staff engagement through effective leadership and a focus on individual excellence. Expertise in streamlining operations and delivering outstanding customer service. Recognized for inspiring and supporting staff to reach peak performance.
Overview
15
15
years of professional experience
Work History
Office Manager
Vita Healthcare
Seaford, East Sussex
09.2023 - Current
- Assisted in understanding protocols and procedures for new role.
- Managed time to ensure completion of all tasks within working hours.
- Addressed patient queries and coordinated appointments while familiarising with patient registration processes.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Delegated office administration tasks for smooth front-of-house management.
- Handled requests for patient prescriptions and referrals.
Assistant Manager (Full Time)
McDonald's
Newhaven
10.2011 - 09.2023
- Assisted in daily operations as crew member before progressing to assistant manager role.
- Supported business growth through effective sales strategies and management of costs.
- Ensured compliance with health, safety, and food safety regulations.
- Facilitated scheduling for 150 staff members and aided in their professional development.
Factory Compounder
Quintessence
Newhaven
06.2017 - 08.2017
- It's my responsibility to ensure my attention to detail is excellent.
- Ensure that a quality product is being produced and that I am following all procedures are enforced during my working day.
Education
Accounting - AAT Level 3
sussex downs college
Newhaven, East Sussex07-2014
Business Studies and Mathematics and 2 AS Levels - A-level
Brighton, Hove and Sussex sixth form college
Brighton01-2011
English, Maths and Science - GCSE'S
Seaford Head Community College
01-2009
Skills
- Customer service and support
- Inventory management
- Business administration
- Office organization
- Team leadership
- Time management
- Conflict resolution
- Patient interaction
- Staff training and development
- Cash handling
- Appointment scheduling
- Office management
- Multitasking efficiency
- General administration
- Staff management
- Microsoft Office proficiency
- Motivational leadership
Timeline
Office Manager
Vita Healthcare
09.2023 - Current
Factory Compounder
Quintessence
06.2017 - 08.2017
Assistant Manager (Full Time)
McDonald's
10.2011 - 09.2023
Accounting - AAT Level 3
sussex downs college
Business Studies and Mathematics and 2 AS Levels - A-level
Brighton, Hove and Sussex sixth form college
English, Maths and Science - GCSE'S
Seaford Head Community College