Robert Lanagan

As part of a newly formed team within Metro Bank, I support businesses by providing funding solutions up to £25m to clients in the SME and mid-market space

In order to do this I have utilised existing contacts and formed new relationships to generate new leads and bring new customers into the bank

The role includes working on wholesale funding deals including SME funding. Corporate/structured finance deals including sponsor backed private equity deals, acquisitions, MBO's, MBI's and buy and build strategies and having a knowledge of other products such as ABL and invoice finance to supplement term debt. This can be on a secured or unsecured basis

• I have been given the opportunity to build a portfolio from scratch with the view to bring in £50m+ of sticky deposits in 12 months
• This role is predominately working with law firms who hold large client balances but with also a focus on other sectors such as charities and credit unions
• The aim of the role is to ingrain the bank and brand into these sectors and to become trusted banking partners incorporating other services such as PII funding, tax funding, partner capital loans as well as offering other products/services
• I also manage a team of 2 specialists who support my with the day to day running of the portfolio and continue to play a large role in managing elements of risk for the wider Large Trading Businesses team

• Management of a portfolio of around 60 customers across a range of industries with turnovers between £1m and £20m and lending requirements of between £1m and £5m
• I provide excellent customer service and build excellent relationships with my existing customer base
• Through this I support these businesses with bank services including other lending products such as overdrafts, credit cards, invoice discounting and asset finance
• Within my job role is also winning new commercial switcher business be it creditor only relationships or with debt attached
• Business is generated through referrals from existing customers as well as utilising contacts such other as financial professionals and finance brokers
• I am also involved with managing bank risk as a front line colleague, engaging with Compliance and Credit Risk teams to manage risk appropriately

• I manage a portfolio of circa 100 customers ranging from SME’s with turnovers of between £1 million and £5 million
• Within this job role I manage and build relationships within my existing commercial portfolio and through this I play a part in contributing to the overall commercial deposits plan for the bank, one of significant growth
• This is done through developing existing and building new customer relationships through excellent and consistent customer service
• By knowing my customers well through developing said relationships, I can also add value for the customer and the bank by identifying opportunities
• This is done through analysing their activities and identifying needs
• Examples of this could be by offering FX products or services such as merchant services
• I also work closely with the Business Development Managers when exploring new opportunities for the bank
• Within this role it is also important that I have an in depth understanding of KYC, KYB and AML requirements
• There is an element of risk with managing a portfolio of customers in many different industries and with many different needs and requirements

• As an Inward Investment and Banking Specialist my main role is on-boarding some of the highest risk customers in the bank
• The team opens accounts for businesses where 51% or more of the shareholding is based overseas, or where the business is deemed complex, through things such as having structures with multiple layers or being in industries seen as higher risk, as per Metro Bank account opening policy
• I also act as a point of contact for customer from initial contact right up until their account is opened
• I also maintain relationships with customers’ post account opening, supporting the relationship managers with day to day queries
• I am also involved with completing annual reviews on the Inward Investment portfolio
• This consists of reviewing transactions across a certain period and evidencing any changes in the business, including structural and nature of business
• I also completed my ICA Advanced Certificate in Anti Money Laundering whilst in this role

• As a CSR I open personal and business accounts for customers, I was the main Business CSR in the Hemel Store and I check all accounts started by other colleagues before they are opened, as well as looking after my own work
• During my interactions with customers I have quality conversations to understand their needs and help then achieve their financial goals
• I provide fanatical levels of service and create FANS whilst maintaining professional standards at all times
• I teach the Money Zone scheme offered by Metro Bank to provide financial education to children
• In recognition of my high levels of performance I have been entrusted to be the store mortgage champion
• This enables me to coach colleagues to empower them to help customers with their mortgage needs

• I am one of the first lines of contact for customers entering the bank
• I provide a high level of customer service and answer customer queries, as well as doing what is generally accepted from a cashier such as depositing and withdrawing cash, depositing cheques and sending domestic and international payments
• I am also responsible as well as other members of the team for maintaining store standards and keeping things presentable
• I am also part of teams that go out from the store externally to run and attend events
• I was also the Borehamwood store 'Money Zone Champion'
• This is a scheme where we go into local primary schools, and teach three sessions on banking, saving and budgeting
• My role is to contact the schools, arrange dates and then go in and teach the sessions
• I also attend events such as charity events in the local community and promote Metro Bank

• I run my department when my manager is not present
• I have also been designated the role of head team coach, which involves training new starters on my shop floor and liaising with other team coaches as to how the training schedule is going and how we can improve ourselves and our staff
• I have also done merchandising work on the shop floor
• In 2012 I was the highest seller of furniture throughout the whole store and this contributed greatly to the store meeting sales targets
• I have also basic recruitment experience of screening candidates and inviting successful applicants to interview

• My main role is to serve and help customers when they are looking to purchase goods
• This is done in a professional and courteous manner
• I do basic till transactions like taking payment for goods and processing refunds
• It is also my job to maintain the sales floor, making it look clean and professional at all times