Robert Konstantinidis
Horsham,West Sussex
Summary
Seasoned professional with a strong background in P&L ownership, financial management, and revenue optimization in the hospitality sector. Demonstrated success in pre-opening projects, team recruitment, and enhancing guest experiences. Proficient in PMS and hospitality systems, cost management, and stakeholder reporting. Committed to driving operational efficiency and achieving business goals through strategic leadership and innovative solutions.
Overview
16
16
years of professional experience
Work history
Senior General Manager
Heartwood Collection — The White Horse
Dorking, Surrey
2024.01 - 2026.05
- Sole GM accountability for a newly opened premium pub with rooms — a £10m capital investment featuring 56 bedrooms, a 110-cover restaurant and a 70+ capacity bar. Full P&L ownership from pre-opening through to sustained profitable trading.
- Opening & commercial performance
- Led the full pre-opening phase of a £8–12m capital project — from team recruitment and systems implementation through to brand launch, establishing the property as a profitable trading business within its first year.
- Delivering c.£4m+ total annual revenue across rooms, food and wet sales with EBITDA of approximately £900k–£1m, representing a ~9–10% return on asset value.
- Achieved ADR of £120+ with occupancy tracking at 60–70% across the first 24 months of trading — a strong performance for a newly established property with no prior trading history to leverage.
- Maintained liquor CoS at 22.2% against a company target — placing wet sales margin performance in the top quartile of UK pub operators.
- Forecast accuracy averaging 3.7% variance across P2–P9, with Period 9 at 2.4% — consistent with On Track to Elite industry benchmarking standards.
- Guest experience & reputation
- Built and maintained a Google rating of 4.5–4.6 from a standing start, with no pre-existing brand equity at site level.
- Drove measurable, sustained improvement in guest satisfaction scores across rooms, food and bar through team coaching, service standard implementation and feedback-led iteration.
- Implemented a new PMS and booking system as part of the opening infrastructure, ensuring commercial yield management capability from day one.
- People & team development
- Recruited and built the full opening team from scratch — front of house, kitchen, rooms and management — across a team of 35–50 people.
- Developed internal talent with measurable progression through the management structure, reducing dependency on external recruitment.
- Achieved significant reduction in staff turnover relative to sector norms through culture-led management, structured development pathways and clear accountability.
General Manager
White Brasserie Company — The Black Horse
Reigate, Surrey
2021.01 - 2023.12
- Supported operations of premium pub within White Brasserie estate.
- Assisted in achieving consistent performance across food, wet sales, and events in quality-led brand environment.
- Aided in managing recruitment, training, performance management, and team development within competitive labour market.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Established a positive work environment which promoted staff morale and productivity.
Deputy General Manager
White Brasserie Company — The Red Deer
Horsham, West Sussex
2019.01 - 2021.01
- Assisted management in overseeing site operations for food bar and events.
- Supported floor management and led team efforts across various operational areas.
- Contributed to financial reporting and compliance with brand standards.
General Manager (formerly Assistant Manager)
Brasserie Blanc
Chichester, West Sussex
2014.01 - 2019.01
- Progressed from Assistant Manager to General Manager within Raymond Blanc’s premium brasserie brand — a quality-focused, all-day dining concept with strong culinary identity.
- Promoted internally to GM — full accountability for a premium dining operation within a nationally recognised fine-casual brand.
- Managed food and beverage operations to consistently high standards in line with the Brasserie Blanc brand ethos and guest expectations.
- Developed team culture and service standards reflecting the brand’s French-inspired, quality-first positioning.
Project Manager — IT Deployments
Avitronics Ltd
, Surrey
2010.01 - 2013.01
- Assisted in managing technology deployment projects within international aviation technology sector.
- Supported planning and delivery of IT infrastructure deployments across various sites and client environments.
- Participated in EU research conference in Brussels, aiding in the pitch to secure international research partners.
Education
HND - IT & Computing
University of Portsmouth
Personal Licence Holder -
Premises Licence Qualified
Food Safety & Hygiene - undefined
Level 2 / Level 3 Qualified
First Aid at Work - undefined
Certified
Fire Safety - undefined
Trained
Skills
- P&L ownership and financial management
- Hotel rooms and RevPAR optimisation
- F&B and wet sales management
- Pre-opening and project delivery
- Team recruitment and people development
- Guest experience and brand delivery
- Forecast accuracy and commercial planning
- PMS and hospitality systems implementation
- Cost of sales and margin management
- Stakeholder and operations reporting
- Revenue growth modelling
- Data analysis and interpretation
- Board reporting and communication
- Corporate visioning
- Decision-Making excellence
- Employee motivation strategies
- staff performance review
- Compliance regulations understanding
- Process improvement insights
- Organisational resilience
- Crisis management expertise
- Financial reporting
- Customer relationship management
- Strategic leadership
- Financial acumen
- Communication proficiency
- Budgeting and financial analysis
- Risk mitigation
- Safety consciousness
References
References available on request | Available to discuss relocation / London commute arrangements
Timeline
Senior General Manager
Heartwood Collection — The White Horse
2024.01 - 2026.05
General Manager
White Brasserie Company — The Black Horse
2021.01 - 2023.12
Deputy General Manager
White Brasserie Company — The Red Deer
2019.01 - 2021.01
General Manager (formerly Assistant Manager)
Brasserie Blanc
2014.01 - 2019.01
Project Manager — IT Deployments
Avitronics Ltd
2010.01 - 2013.01
Food Safety & Hygiene - undefined
Level 2 / Level 3 Qualified
First Aid at Work - undefined
Certified
Fire Safety - undefined
Trained
HND - IT & Computing
University of Portsmouth
Personal Licence Holder -
Premises Licence Qualified