Robert Johnston
Centre Operations Manager
Hungerford,West Berkshire
Summary
Dedicated professional with a strong foundation in customer service excellence and proficiency in the Microsoft Office Suite.
Demonstrates exceptional problem-solving skills and expertise in invoicing and data management, ensuring efficient operations.
Skilled in facilities management and committed to maintaining health and safety compliance.
Overview
35
35
years of professional experience
1
1
Certification
Work history
Reading Centre Operations Manager
CitiBase
01.2023 - 02.2024
- Led team to ensure building safety and completion of remedial works.
- Managed accurate monthly billing for all customer services.
- Maintained contracts with customers and suppliers while ensuring compliance through due diligence checks.
- Conducted sales tours and identified revenue opportunities from meeting rooms and events.
- Designed and implemented staff training programmes aligned with business objectives.
- Oversaw facility maintenance, allocating resources effectively to meet standards.
Community Sales Manager
Regus IWG
03.2020 - 01.2023
- Achieved zero debt for centre by ensuring timely client payments and enhancing occupancy through renewals and sales.
- Resolved client issues to boost customer satisfaction and foster positive relationships.
- Oversaw daily operations, driving high productivity and adherence to centre standards.
- Demonstrated respect and willingness to support team members in achieving goals.
- Utilised Microsoft Word and other software to produce clear documents and communications.
Food Services Manager / Customer Experience Manager
Sainsbury's Supermarkets Ltd
11.2018 - 03.2020
- Managed food services, ensuring safe operations across bakery, café, and counters.
- Conducted fortnightly stock takes, analysing results to identify shrinkage issues.
- Oversaw customer experience, including checkouts, pricing, ticketing, and cash office.
- Supported business protection and petrol filling station operations as needed.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Managed customer complaints for improved business reputation.
Clothing, Beauty, Home, Hospitality & In Store Bakery Manager
Marks & Spencer
Newbury, West Berkshire
12.2016 - 11.2018
- Ensured departmental alignment with M&S brand values while maintaining legal compliance.
- Implemented necessary changes to improve operational effectiveness in line with business objectives.
- Conducted regular stock checks and orders to maintain inventory levels.
- Developed excellent customer relationships through effective communication and service delivery.
- Organised staff rota whilst considering peak business hours.
- Maintained high standards of food hygiene and health and safety at all times.
Owner
The Gentleman's Shop
Hungerford
10.1988 - 11.2016
- Expanded business from the original barber shop to include grooming products and personal accessories in 1996.
- Launched online retail operations in 1999 to reach a broader audience.
- Achieved recognition as West Berkshire Business and Retailer of the Year in 2013.
- Sold business as a going concern in 2016, ensuring continuity for team.
- Provided exceptional customer service, resulting in repeat business.
- Delivered high standards of service by training all staff members thoroughly.
Education
Foundation Chartered Manager - Leadership and Management
Corndell
Great Britain 06.2021 - 01.2022
Licensing
Personal Licence Holder
West Berkshire 06.2018 -
First Aid At Work -
St Johns Ambulance
11.2023 -
Fire Marshall -
St Johns Ambulance
11.2023 -
Skills
- Customer service excellence
- Microsoft Office Suite proficiency
- Problem solving skills
- Invoicing and data management
- Facilities management
- Health and safety compliance
Certification
- Personal Licence, West Berkshire Council, 2018
- Supervising Food Safety Certificate Level 3, 2018
- Leadership and Management Diploma Level 3 (Distinction), 2022
- First Aid (St Johns Ambulance), 11/01/23
- Fire Marshall (St Johns Ambulance), 11/01/23
Timeline
First Aid At Work -
St Johns Ambulance
11.2023 -
Fire Marshall -
St Johns Ambulance
11.2023 -
Reading Centre Operations Manager
CitiBase
01.2023 - 02.2024
Foundation Chartered Manager - Leadership and Management
Corndell
06.2021 - 01.2022
Community Sales Manager
Regus IWG
03.2020 - 01.2023
Food Services Manager / Customer Experience Manager
Sainsbury's Supermarkets Ltd
11.2018 - 03.2020
Licensing
Personal Licence Holder
06.2018 -
Clothing, Beauty, Home, Hospitality & In Store Bakery Manager
Marks & Spencer
12.2016 - 11.2018
Owner
The Gentleman's Shop
10.1988 - 11.2016
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