A results-driven professional with a strong background in reactive, compliance, PPM, and minor works operations management. Demonstrates exceptional time management, communication skills, and the ability to work well under pressure while maintaining a client-focused approach. Adept at relationship building, cross-functional team management involving office staff and engineers, and client account management. Skilled in budget forecasting input and proficient in IT tools including MS Word, MS Excel, PowerPoint, email systems, and in-house databases. Highly organised and efficient with a target-driven mindset, committed to delivering excellence in operational performance and fostering collaborative team environments.