Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

Robert John Gallop

Summary

A results-driven professional with a strong background in reactive, compliance, PPM, and minor works operations management. Demonstrates exceptional time management, communication skills, and the ability to work well under pressure while maintaining a client-focused approach. Adept at relationship building, cross-functional team management involving office staff and engineers, and client account management. Skilled in budget forecasting input and proficient in IT tools including MS Word, MS Excel, PowerPoint, email systems, and in-house databases. Highly organised and efficient with a target-driven mindset, committed to delivering excellence in operational performance and fostering collaborative team environments.

Overview

23
23
years of professional experience

Work history

Operations Manager

Masterfix Ltd.
12.2019 - 03.2025
  • Reporting directly into Operations Director, overseeing day to day running of all things relating to reactive and planned maintenance
  • Ensured all work instructions were handled and delivered by team with utmost professionalism and in line with CSA document and client specific SLA's / KPI's
  • Led and managed administrative staff to maintain smooth daily operations
  • Maintained smooth-running business operations by delegating priorities to staff abilities
  • Training and develop of engineers and office staff on database and engineer database
  • Ensured any service-related issues were resolved within 24hrs, meeting with clients to ensure continuity of service
  • Escalated any service-related issues that were likely to affect future job volumes and sales
  • Responsible for day to day management and development of all clients
  • Supported service team managers, attending regular client meetings as required to develop relationships, ensuring service excellence and value for money is delivered end to end
  • Achieved organic growth from existing client's month on month and in line with set forecast
  • Reported any downturn in volume from clients in timely manner
  • Fully supported credit controller with debt as required, ensuring aged debt is actioned and resolved in timely manner
  • Engineer management via several multi trade directly employed and sub contractor engineers
  • Actively managed team via regular contact and documented 1-2-1 meetings
  • Ensured engineers achieved, via costing system, required hours to minimise standing time
  • Actively reviewed and managed all health and safety requirements as laid out in company health and safety
  • Highlight all engineer recruitment requirements and assist with interview and induction process
  • Overseeing of 24/7 OOH reactive helpdesk function, ensuring all residential and retail clients could rely on us for all emergencies and in line with their individual troubleshooting guides

Service Team Manager

Masterfix Ltd.
12.2014 - 12.2019
  • Focus on client relationships
  • Submitting estimates
  • Monitoring standing time
  • Achieving sales target month on month
  • Reporting to senior managers and director level
  • Invoice queries
  • Attending client meetings
  • Managing job take of approx 400-600 a month
  • Dealing with service escalation to completion
  • Controlling margin levels

Senior Assistant Manager

Masterfix Ltd.
08.2012 - 12.2014

Operations Manager South

MSL Property Care services LTD
08.2011 - 08.2012
  • Client liaison for MSL in the South east of England
  • QC’s of completed works by sub-contractors
  • Project management
  • Live Health and safety Audits of Sub-contractors
  • Performance manager of approx
  • 10-15 South east England Sub-contractors
  • Complaint management through to completion
  • Client reports
  • Problem solving on client maintenance issues

Service Manager

FSG, Aylesbury/ Wt Hampstead
04.2010 - 02.2011
  • Management and supervision of 15 office staff
  • Management and overall control of around 84 Tradesman
  • Management of approx
  • 40-50 national sub-contractors
  • Covering for other area controllers due to absence
  • Arranging Operative rota’s and Manager on call rota’s
  • Dealing with HR issue with staff and Operatives
  • Ensure KPI’s are monitored and achieved
  • Focus on customer relationships
  • Ensure Margins are meet
  • Attending monthly meeting between department for progress reports
  • Training/development of new staff
  • Reporting to Manager/Director and Managing director level
  • Management of Reactive office move from West Hampstead office to Aylesbury office this included area 30 staff

Senior OTL/ Operational Team Leader

FSG/ Circle Brittannia, West Hampstead
08.2002 - 04.2010
  • Supervision of all the OTL’s helping them with the daily duties
  • Ensure the levels of operatives are at a standard in line with our client requirements
  • Monitoring of Standing time
  • Dealing with complaints from Clients and follow them to closure
  • Making sure OTL are hitting the eta’s
  • Liaising with Managed solutions of any special client requirements
  • Review all works in Progress
  • Monitoring and dealing with Sub-Contractors regarding jobs/ complaints
  • Provide and monitor all notes on jobs are accurate, concise, professionally drafted and suitable for the clients to read

Education

UEFA C licence - currently studing - undefined

25

Kemnal Technology College
1995

FA Introduction - undefined

2022

ISOH - undefined

2018

undefined

2012

UKATA Cat B non - undefined

2007

Skills

  • Employment Strengths
  • Excellent Time management
  • Excellent communication skills
  • Team player
  • Client focused
  • Ambitious
  • Work well under pressure
  • Target Driven
  • Strong reactive, compliance, PPM and minor works background
  • Operations management
  • Very organised and efficient
  • Relationship building
  • Cross-functionalteam management -office and engineers
  • Client account management
  • Budget/forecasting input
  • IT Skills -
  • MS Word, MS Excel, PowerPoint, Email, In house databases

Interests

Personal Information , I am married and with 3 boys. I co manage an U14's football team in my spare time.

Timeline

Operations Manager

Masterfix Ltd.
12.2019 - 03.2025

Service Team Manager

Masterfix Ltd.
12.2014 - 12.2019

Senior Assistant Manager

Masterfix Ltd.
08.2012 - 12.2014

Operations Manager South

MSL Property Care services LTD
08.2011 - 08.2012

Service Manager

FSG, Aylesbury/ Wt Hampstead
04.2010 - 02.2011

Senior OTL/ Operational Team Leader

FSG/ Circle Brittannia, West Hampstead
08.2002 - 04.2010

UEFA C licence - currently studing - undefined

FA Introduction - undefined

ISOH - undefined

UKATA Cat B non - undefined

Kemnal Technology College
Robert John Gallop