Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ROBERT HAY-BARR

LINCOLN,LINCOLNSHIRE

Summary

Reliable and professional with a strong background in customer engagement, persuasive communication, and effective communication. Demonstrates exceptional confidence in crisis situations and excels in resource allocation and risk assessment. Adept at control room protocol adherence, data analysis, and analytical thinking. Strategic thinker with critical-thinking abilities and a talent for relationship-building. Self-motivated with a focus on achieving organisational goals through strategic initiatives.

Overview

15
15
years of professional experience

Work History

Command and Control Operator

Lincolnshire Police
Nettleham, Lincoln, Lincolnshire
02.2011 - 12.2024
  • Coordinated resources for live incidents, ensuring officer and public safety through intelligence research
  • Assessed and prioritised incidents to ensure optimal victim support
  • Supervised workload during shift, updating incidents and liaising with officers, victims, and agencies
  • Operate radios and other communication equipment proficiently during emergencies
  • Apply critical thinking to analyse problems, evaluate solutions and select best decisions

Customer Service Advisor

Vodafone
Newark
07.2009 - 02.2011
  • Provided highly personalised customer support to clients, consistently meeting customer satisfaction goals
  • Maintained compliant documentation for reliable company records.
  • Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximise sales.
  • Offered expertise with colleagues on internal communication channels to help resolve edge cases.

Education

GCSEs -

De Aston Secondary School
Market Rasen, Lincolnshire

Skills

  • Confidence in crisis
  • Customer engagement
  • Persuasive communication
  • Effective communication
  • Resource allocation
  • Self-motivation
  • Risk Assessment
  • Control room protocol adherence
  • Data analysis
  • Analytical-thinking
  • Strategic thinking
  • Critical-thinking
  • Relationship-building

References

References available upon request.

Timeline

Command and Control Operator

Lincolnshire Police
02.2011 - 12.2024

Customer Service Advisor

Vodafone
07.2009 - 02.2011

GCSEs -

De Aston Secondary School

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ROBERT HAY-BARR