Robert Harper
Dungannon,Co. Tyrone
Summary
Graduate in Computing Technologies (2:1 with DPP Distinction) from Ulster University, with experience in IT support, cybersecurity and infrastructure. A strong technical foundation in systems administration, network troubleshooting, and cloud services (Azure, Microsoft 365). Proven ability to deliver solutions under pressure, communicate across teams, and adapt quickly to new challenges. Delivered practical solutions through projects including a full-stack car sales web application. Currently seeking graduate opportunities in IT, cybersecurity and roles at the intersection of technology and business.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
Manager
Community Gym
Tyrone
- Oversaw scheduling, finances, equipment upkeep, and customer service.
Part-Time Carer
- Provided daytime and evening care for a local Parkinson’s patient.
Work Experience
Nvolve Group
11.2018
- Supported tech-driven learning and engagement solutions.
IT Service Analyst
Glen Dimplex
07.2023 - 07.2024
- Delivered frontline IT support to users across multiple locations via Fresh Service and Cisco.
- Managed over 50 tickets per week, consistently meeting SLAs for response and resolution.
- Provided support for software, hardware, VPN, and network-related issues.
- Assisted Infrastructure and Security teams with server management and malware investigations.
- Streamlined support workflows by suggesting improvements to Fresh Service ticketing system.
- Authored documentation and troubleshooting guides for recurring issues.
Intern
Nvolve Group
Donegal
06.2022 - 10.2022
- Contributed to marketing, sales development, and web/content design.
- Used WordPress, Adobe Creative Cloud, LinkedIn Sales Navigator, and HubSpot.
Education
BSc (Hons) - Computing Technologies
Ulster University
A-Levels / BTEC - BTEC IT (A), BTEC Engineering (A), Religion (A), Digital Technology (B), Business Studies (C), Construction (A)
GCSEs - 9 GCSEs incl. English (AA), Mathematics (A), ICT (A), Science (AB)
Skills
- Microsoft Office 365
- SharePoint
- Teams
- Outlook
- Azure
- OnPrem Active Directory
- VPN
- GlobalProtect
- TeamViewer
- Cisco
- Symantec
- CrowdStrike
- BitLocker
- Network troubleshooting
- Switches
- Patch panels
- Windows 10/11
- IT Asset Management
- Fresh Service
- ITSM
- Service Desk Support
- Communication
- Customer Service
- Time Management
- SLA adherence
- Analytical Thinking
- Problem Solving
- Teamwork
- Collaboration
- Adaptability
- Flexibility
Certification
- CompTIA Security+, 04/24
- Microsoft 365 Fundamentals, 04/24
References
- Chris Elliot, Head of Marketing at Nvolve Group, CoLab, LYIT, Port Road, Letterkenny, Co. Donegal, +353 74 911 6000
- Aaron McIvor, Service Delivery Manager at Glen Dimplex, 19 Church Rd, Portadown, Craigavon, BT63 5HT, +44 7749535404
Timeline
IT Service Analyst
Glen Dimplex
07.2023 - 07.2024
Intern
Nvolve Group
06.2022 - 10.2022
Work Experience
Nvolve Group
11.2018
Manager
Community Gym
Part-Time Carer
A-Levels / BTEC - BTEC IT (A), BTEC Engineering (A), Religion (A), Digital Technology (B), Business Studies (C), Construction (A)
GCSEs - 9 GCSEs incl. English (AA), Mathematics (A), ICT (A), Science (AB)
BSc (Hons) - Computing Technologies
Ulster University
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