Robert Gregory
Sleaford,Lincolnshire
Summary
Results-driven professional with over four years of experience in Technology, Logistics, and Customer Service. Expertise in SAP S/4HANA and 3PL T.M Systems, serving as the SAP Support Contact for Transport in a high-paced operational environment. Strong technical background in Connectivity, Networking principles, and CRM Management, complemented by a proven ability to achieve top performance and demonstrate leadership. Seeking to leverage skills in a 1st Line Support or Service Desk Analyst role within a dynamic team.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Transport Coordinator
Metsä Group
Boston, Lincolnshire
01.2025 - Current
- Delivered first-line SAP user support for T.M team.
- Enhanced advanced Excel capabilities across team functions to increase efficiency.
- Managed daily logistics operations across UK, ROI, and Mainland Europe.
B2B Sales Team Leader
BT Business
Home Office
02.2024 - 12.2024
- Supervised a team of 11 Sales Reps in a Tech ISP Environment.
- Provided 1-2-1 coaching on technical product knowledge, communication, sales techniques and system usage.
- Promoted to Team Leader due to outstanding results as a Sales Rep, setting office records and showing keen initiative and ambition.
- Led product demonstrations for increased customer understanding.
- Initiated cross-departmental collaborations for comprehensive business growth.
B2B Sales Executive
BT Business
Home Office
05.2021 - 02.2024
- Managed key accounts to ensure customer satisfaction and loyalty.
- Secured highest contract sale in month four of tenure.
- Built rapport with key decision-makers across multiple industries, growing pipeline by approximately 15% monthly.
- Delivered customer and technical support alongside proactive sales efforts.
- Conducted field sales meetings, closing business in person while assisting with system setup.
- Achieved Top Seller status within three months through technical expertise and superior customer service.
Education
GCSEs - Computer Science
CVHS
Chelmsford, Essex 09.2014 - 06.2019
Skills
- Advanced SAP knowledge
- AZ-900
- 3PL Transport Management
- CRM / ERP Systems
- Networking Concepts
- Cloud Computing
- Leadership, Coaching and Team Collaboration
- Process Improvement and Reporting
Timeline
Transport Coordinator
Metsä Group
01.2025 - Current
B2B Sales Team Leader
BT Business
02.2024 - 12.2024
B2B Sales Executive
BT Business
05.2021 - 02.2024
GCSEs - Computer Science
CVHS
09.2014 - 06.2019