Summary
Overview
Work History
Education
Skills
References
Languages
Certificatesandcourses
Affiliations
Timeline
Generic
Robert George

Robert George

London,WSM

Summary

Sales and Marketing Leader with over 15 years of experience in Account Management and client servicing, specializing in the expansion of partner ecosystems. Proven track record of enhancing customer satisfaction and loyalty through effective sales strategies and service excellence. Demonstrated success in driving revenue growth and increasing client base by identifying new opportunities and optimizing sales processes. Strong competencies include communication, negotiation, and strategic planning, ensuring success in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Account Executive (UK and ROW)

MOO
10.2021 - Current
  • Leveraging high skills in influencing and resilience to fully understand prospective business client needs and inspiring them through thoughtful value-driven proposals
  • Onboarding new client accounts for first order(s) and subscription and facilitating a seamless introduction to managing their new account and platform with MOO
  • Providing live demonstrations of our Business platform, helping prospective clients with their projects and educating them on our product and service offerings
  • Building and maintaining a strong relationship through building excellent rapport and liaising with different departments whilst presenting thoughtful and creative ways to help their business grow
  • Keep clear records of work in the Sales Department CRM system so that the department can work as a team to ensure the best client experience
  • Managed my pipeline of both project and recently onboarded client accounts, actively contacting leads and opportunities from multiple channels
  • Successfully achieved and exceeded monthly new accounts and revenue targets
  • Actively engaging with my assigned team and wider department to thrive in a team setting and work closely with peers towards personal and professional growth

Sales and Marketing Executive (Latin America & Middle East)

Bell
10.2018 - 03.2020
  • Helped plan and deliver regional and country sales targets and KPIs
  • Managed and developed key accounts by driving repeat sales through B2B relationships/networks
  • Delivered new sales opportunities by attending and organising external events, conferences, exhibitions, and workshops
  • Managed our internal Client Relationship Management tool by monitoring leads/opportunities and ensuring that they are staffed adequately
  • Liaised with all departments at Bell in relation to new business opportunities and customer feedback to ensure client satisfaction
  • Worked with the Marketing team to strategically optimise the Marketing budgets within paid searches, social media, and sponsored marketing campaigns
  • Maintained up to date knowledge of the broader education industry, monitored trends and competitor activity and reported market intelligence to the broader Sales and Marketing team
  • Trained regional teams on the full range of services/products provided by Bell both in the UK and globally

Client Services Manager (MENA, Brazil and Turkey)

Kaplan International Colleges
01.2013 - 10.2018
  • Managed seven regional client services employees who were responsible for receiving and responding to customer inquiries
  • Performed on-going quality checks to ensure that employees are responding promptly to customers and following the correct processes in areas of enrolment, visa administration, compliance, booking conditions and course changes
  • Monitored KPIs and Service Level Agreements to drive adherence to quality
  • Took quick, corrective action in cases where service levels fall below the expected standard - from coaching individuals through to more formal performance management processes
  • Helped the marketing team develop, launch, and monitor the effectiveness of new marketing campaigns
  • Worked with the Marketing and Finance teams to evaluate and improve the booking process which drove efficiency without impacting the customer experience
  • Collaborating with Sales Managers from all the regions to look at effective ways of driving up revenues through cross-selling and upselling opportunities
  • Optimised the customer journey by developing strategic methods to be used by the team so that our Customer Care level is distinguished for our agents and customers worldwide
  • Worked with senior company directors to design specific products for our strategic customers which resulted in repeat business
  • Examples of these include Telefónica, Zurich Insurance Group, AXA and Total
  • Brought in new accounts such Airbnb and Zoopla to aid in the accommodation of our students
  • Assisted in winning Endsleigh Insurance as our new provider for medical and travel insurance with a much better contract for our students
  • Assisted in winning a partnership account with Monzo, which helped facilitate students' financials during their program in the UK

Sales Executive (MENA and Turkey)

Kaplan International Colleges
01.2011 - 01.2013
  • Achieved Sales targets by expanding and growing the business through strong relationship management with clients
  • Identified opportunities within the sponsorship market and new agents across several countries
  • Monitored the sales and booking process to ensure procedures are run effectively
  • Ensured that new services are successfully managed, whilst making sure high levels of satisfaction are kept in all Kaplan Services

Marketing Executive

Red Planet Marketing Ltd
03.2010 - 01.2011
  • Promoted NPower products to individuals and businesses
  • Participated in the Business Development Program and excelled to train new employees and finally managed a team of sales representatives
  • Travelled to various Conferences and Seminars throughout the UK with both internal and external developments program
  • Identified as a top-performing employee and selected to help open a new regional office in Reading, implementing head office Key Performance Indicators

Education

BEng - Electric and Electronic Engineering

Queen Mary University (University of London)
01.2009

A Levels - Mathematics, Further Mathematics, Physics

David Game College
London
01.2005

Skills

  • Market development
  • Account planning
  • Sales presentation
  • Competitor tracking
  • Strategy implementation
  • Marketing strategy implementation
  • Performance tracking
  • Customer relationship management
  • Account management
  • Strategic selling
  • Client relationship building
  • Business development and planning

References

Available upon request.

Languages

  • English, fluent
  • Arabic, native
  • French, conversational
  • Portuguese, conversational

Certificatesandcourses

  • Prince2, ILX, 2014
  • Digital Marketing, General Assembly, 2018
  • Foundation in Marketing, Chartered Institute of Marketing, 2018

Affiliations

  • I'm passionate about dance and fitness. I work out and go to a dance studio 5 times a week
  • I run a small catering business cooking delicious authentic Sudanese-Egyptian food.

Timeline

Account Executive (UK and ROW)

MOO
10.2021 - Current

Sales and Marketing Executive (Latin America & Middle East)

Bell
10.2018 - 03.2020

Client Services Manager (MENA, Brazil and Turkey)

Kaplan International Colleges
01.2013 - 10.2018

Sales Executive (MENA and Turkey)

Kaplan International Colleges
01.2011 - 01.2013

Marketing Executive

Red Planet Marketing Ltd
03.2010 - 01.2011

BEng - Electric and Electronic Engineering

Queen Mary University (University of London)

A Levels - Mathematics, Further Mathematics, Physics

David Game College

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Robert George