Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Robert Fotheringham

Airth,Stirlingshire

Summary

Dedicated professional with a strong focus on customer service and risk assessments, demonstrating expertise in quality control and shipping and receiving. Proven ability to adhere to high quality standards while efficiently managing order picking and packing in fast-paced environments. Skilled in pallet jack operation, scanning device operation, and mobile device support, ensuring seamless technological integration. Committed to safety regulation adherence and data privacy compliance, with a customer-centric mentality that enhances service delivery. Career goals include advancing technological awareness and enhancing time management proficiency to drive operational excellence.

Seasoned professional in technical support domain, specialising in identifying and resolving complex technical issues. Known for enhancing customer satisfaction by leveraging problem-solving skills and innovative solutions. Delivering robust and user-friendly systems by utilising in-depth knowledge of software, hardware, and networking technologies.

Offering strong problem-solving abilities and excellent communication skills. Knowledgeable about customer service principles and familiar with basic technical troubleshooting. Ready to use and develop analytical thinking, patience, and technical skills.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work history

Technical support advisor

City Facilities Management
Glasgow, Glasgow City
08.2024 - Current
  • Managed multiple queries simultaneously whilst maintaining high standards of customer service.
  • Improved user experience through timely technical support provision.
  • Attended training sessions regularly, staying abreast of latest technological trends.
  • Delivered prompt service for customer satisfaction.
  • Enhanced client satisfaction by resolving technical issues efficiently.
  • Implemented security measures to protect sensitive data.
  • Maintained customer loyalty with excellent problem-solving skills.
  • Fostered professional relationships with customers via respectful communication practices.
  • Coordinated with team members on complex cases, fostering a culture of collaboration and shared learning.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved production efficiency by managing schedules and delegating tasks.
  • Oversaw smooth running of events by clearly communicating and delegating across multiple teams.
  • Analysed spatial data to understand geo graph ical patterns and trends.

Warehouse worker

Asda
Grangemouth, Stirlingshire
10.2017 - 07.2024
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Picked and despatched high-volume orders accurately.
  • Completed work following safety rules for best working practices.
  • Loaded packaged goods on to trucks for shipping.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Communicated with all levels of staff, maintaining positive, productive working environments.

Vehicle mechanic

Elite Recovery
Falkirk, Stirlingshire
07.2013 - 09.2017
  • Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Changed vehicle oil and replaced filter.
  • Fit and replaced engines, understanding and following manufacturers instructions.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Drove vehicles to determine problems and test repairs.
  • Disassembled and reassembled motor components to facilitate repair work.
  • Used automated testing methods to carefully diagnose vehicle faults.
  • Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
  • Documented work logs and repairs to maintain accurate records.
  • Worked with customers to assess vehicle issues and document vehicle symptoms.

Workshop foreman

SDM Motors
Falkirk, Stirlingshire
06.2007 - 06.2013
  • Managed safe use of workshops in compliance with relevant legislation.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Supervised activities of workers and enforced safety regulations.
  • Guided workshop staff to consistently deliver on service and productivity targets.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Drove vehicles to determine problems and test repairs.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.

Education

O'Grades -

Bannockburn High School
Stirling, STG
08.1985 - 06.1989

Scotvec Courses - Technology Course, Personal & Social Development

Forth Valley College
Falkirk, FAL
08.1987 - 06.1989

Skills

  • Team player
  • Customer Service
  • Risk Assessments
  • Manual handling
  • Quality Control
  • Shipping and receiving
  • Mathematics
  • High quality standards
  • Order picking and packing
  • Pallet jack operation
  • Scanning device operation
  • Deadline-driven
  • Safety regulation adherence
  • Fast-paced picking and packing
  • Technical aptitude
  • Time management proficiency
  • Multitasking efficiency
  • Technological awareness
  • Patience and composure
  • Customer-Centric mentality
  • Mobile device support
  • Data privacy compliance
  • Experience with ticketing systems
  • Risk assessment capabilities

Custom

  • Fishing
  • Cycling
  • Ice-hockey

Timeline

Technical support advisor

City Facilities Management
08.2024 - Current

Warehouse worker

Asda
10.2017 - 07.2024

Vehicle mechanic

Elite Recovery
07.2013 - 09.2017

Workshop foreman

SDM Motors
06.2007 - 06.2013

Scotvec Courses - Technology Course, Personal & Social Development

Forth Valley College
08.1987 - 06.1989

O'Grades -

Bannockburn High School
08.1985 - 06.1989

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Robert Fotheringham