Robert Coles Pearce

I worked hybrid in our Reading office and at home, conducting meetings online and in person throughout our network from London to the South West.

I planned and implemented data-led projects to increase opportunities of recovering lost revenue to the business. I liaised with stakeholders, arranging and leading meetings with analysts and investigators and ensuring sign off by department head to achieve the objective.

I managed a number of staff during this time, allocating work with specific objectives and priority actions, planning in regular case reviews booking in online and in person calendar meetings.

I developed cross-departmental collaboration to ensure recovery of evidence, gathering of intelligence, whilst identifying and promoting counter-fraud practices to reduce the opportunities for fraud.

To improve investigations, I brought my knowledge and experience of case building to the role, mentoring and training staff unfamiliar with court forms and papers to build their cases, whilst developing their interview techniques for interviews under caution.

I have represented the organisation at conferences and meetings and always present a positive and professional demeanour to all I meet, leading by example.

Following my career in the police, I accepted a role in the the financial industry, recognising the transferable skills I would bring to the role. I always sought new opportunities to develop my knowledge and used various IT systems becoming a point of contact for colleagues. This remains the same in my current role.

I am responsible for ensuring the accurate and timely transfer of client accounts into the business. I meticulously check client portfolios, identifying correct markets for foreign stock, conversions for stock we cannot hold and arranging trade and settlement of the stock from fund managers. I ensure adherence to FCA regulations and company risk agreements whilst identifying and preventing incidents of CASS breaches .

I actively monitor performance, being mindful of our service level agreement (SLA) and working smartly to ensure we achieve this on a daily basis. For example, I encourage communication across the teams, to identify areas where we are struggling. Through lending in, using the skills and knowledge of the processes, I promote a one team/one client mindset, whilst achieving the desired result.

Additionally, I utilise my skills as a qualified trainer, identifying and addressing knowledge gaps and areas of improvement through training sessions. I lead team huddles, using the opportunity to run smaller sessions and knowledge checks in a fun and inclusive manner. I plan and lead projects, most recently to move training into our department.

• I was the team leader for public protection investigations, providing guidance and support for staff and stakeholders during a significant period of transition.
• I managed multi-agency meetings regarding child and family welfare with other professionals, taking the lead in the decision-making process and ensuring the implementation of agreed strategies.
• I managing welfare and development of staff and workload through regular and ad-hoc meetings whilst seeking opportunities for professional growth.
• I reviewed staff caseloads, assessing investigations for referral to the Crown Prosecution Service, whilst identifying areas of further investigation where there was not enough evidence to meet the full code test for seeking a prosecution.

• I was the lead officer for investigations into Hate Crime in Bristol, which received significant media interest. Through dedication and tenacity, I brought the offenders to justice, while addressing and responding to the concerns of the community, to reduce fear and anxiety and champion diversity.
• I supported the most vulnerable children and families through the most stressful cases. Through reassurance, building trust and providing regular support I enabled people to have the confidence to provide evidence at court that was crucial in bringing offenders to justice.
• I developed a strong working relationship with partner agencies and charity organisations to work together to help the most vulnerable in society.

• I increased public reassurance through regular patrols of my beat area, providing advice to help reduce crime in the area.
• I established regular surgeries for people to be able to speak with me regarding concerns or community issues.
• I was part of a team of officers trained to maintain order during large scale public events and incidents of disorder.
• I was a trained police driver, authorised to respond to emergency incidents and pursue vehicles which failed to stop.

• I worked within Supply Squadron at various locations in the UK and overseas.