ROBERT CLARK
Cranbrook
Summary
Results-driven national operations manager with extensive experience in the parcel industry. Proven ability to identify improvement areas and implement effective solutions. Skilled communicator capable of engaging in strategic discussions with senior leaders while maintaining clarity with delivery depot teams. Strong emphasis on building trusting relationships and empowering staff for continuous learning and improvement.
Overview
22
22
years of professional experience
Work history
National Operations Manager
DPD
National Role
2018.01 - 2026.05
- Operational Strategy: Steer the development and implementation of new processes and procedures to enhance efficiency.
- Change Management: Direct national change initiatives and provide expert guidance on operational best practices.
- Technical Integration: Manage the end-to-end integration of new IT systems, including UAT test planning, recruitment of testers, and defect resolution with developers.
- Launch Support: Oversee the operational rollout of new products and services, ensuring all systems and personnel are prepared.
- Performance Optimisation: Identify and eliminate operational bottlenecks through the implementation of new technologies and manager training.
- Talent Leadership: Manage the recruitment and development of National Trainers to maintain high standards across the network.
- Identified areas of inefficiency and initiated corrective measures, increased productivity levels.
- Led the team, ensured productivity.
- Devised innovative solutions for operational challenges.
AM Project Shine Specialist (Secondment)
DPD
2017.01 - 2018.01
- Warehouse Optimisation: Operational specialist in a six-month secondment focused on site efficiency and the standardisation of best practice training across multiple sites in DPD.
AM Shift Manager / Collection & Delivery Manager
DPD
2015.01 - 2017.01
- Performance & KPIs: Held accountability for achieving cost targets and KPIs through meticulous route planning and issue resolution.
- Resource Management: Managed staff recruitment, retention, and holiday planning.
- Compliance & Safety: Ensured total legal compliance, including vehicle maintenance driver hours and licence checks.
PM Manager
DPD
2013.01 - 2015.01
- Shift Operations: Directed PM shift preparations, resource planning, and staff supervision and training. Ensured cost targets were met and all legal requirements were adhered to.
- Customer Service: Resolved customer enquiries, complaints, and road-side breakdowns.
- Site Security: Secured the premises at the close of every shift.
Regional Trainer / On Job Trainer
DPD
2008.01 - 2013.01
- Maintained quality by training warehouse and driving staff while conducting rigorous operational audits.
- Supported the UAT process for new technology and recruited new On-Job Trainers.
Delivery and Collection Driver
DPD
2004.01 - 2008.01
- Ensured the secure and timely delivery of parcels through efficient route planning and daily vehicle safety inspections, Proud to be part of the DPD brand and was always well presented to our customers maintaining uniform and vehicle standards.
Education
GCSEs -
St Luke High School
Exeter, DevonSkills
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Technological expertise
-
Professional judgement
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Change management
-
Operational efficiency
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Collaborative teamwork
-
Continuous improvement
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Process mapping
-
Initiative taking
Timeline
National Operations Manager
DPD
2018.01 - 2026.05
AM Project Shine Specialist (Secondment)
DPD
2017.01 - 2018.01
AM Shift Manager / Collection & Delivery Manager
DPD
2015.01 - 2017.01
PM Manager
DPD
2013.01 - 2015.01
Regional Trainer / On Job Trainer
DPD
2008.01 - 2013.01
Delivery and Collection Driver
DPD
2004.01 - 2008.01
GCSEs -
St Luke High School