ROBERT CATRINA

A highly motivated target-driven people leader who is focused on optimizing the customer experience. Extensive experience in Operations, Customer Service, and Contact Center Management across multi-channel environments managing up to 100 FTE. 10+ years of experience in people management. Extremely effective coaching style and passionate about leveraging talent. Sound leadership skills resulting in exceeding company targets and process change. Seeks a challenging position where integrity and hard work are valued, where previous skills and experience can be built upon, and where there is an opportunity to grow and make a lasting worthwhile contribution. I am a great team player and work well within pressurized environments and excel in challenging situations delivering and surpassing expectations within sales and management of those. I am proactive with an ability to think outside of the box with good time management skills and a determination to deliver and succeed. I like to solve problems throughout my career I have been driven by my curiosity to find answers to the most pressing questions. Whether it's finding an area of improvement from someone from my team or company all the way to quickly uncover a customer's pain point and identify a strategic solution to improve our customer journey. With my refined skill set, I brink customer-centric mindfulness that enables firms to innovate and thrive. This is what I've done for Harvey Water Softeners as i provide technical expertise on internal procedures, challenged the way of doing things to find a better solution, and always had a mentality of growth. My curiosity also drives me to be a lifelong learner. I have finalized my MDP(Management Development Program) in 2019 learning new tools and practices in order to grow and make sure the team around me becomes the best version of themselves.