Robert Burgess

• Supporting Senior Loyalty Manager with churn reduction performance in line with business needs. Knowing what, why and how, at all times, and putting proactive and effective mitigation plans in place to manage performance and deliver results where needed.
• Work collaboratively with key internal and external stakeholders to ensure that regular status updates are available across all activity, highlighting key successes from wider team.
• Working closely with external suppliers and finance teams to ensure we track effectively against pre agreed budgets, managing invoice process,
• Provide strong two-way communication with gifting suppliers and onshore partners to ensure that we support success overall, including the management of customer gifting query processes.
• Build and maintain strong internal relationships with people across the business.
• Fully adhering, and to all compliance to General Conditions, GDPR and internal and external security obligations.
• Be the voice of the customer at all times and challenges conventional wisdom to continually improve the experience we give our agents and customers.

Working within the Trade Marketing team and Sales operations team on TAG Heuer display

• Daily responsibilities of managing all point of sale requirements for our wholesale partners, franchise boutiques and account managers completing all their enquiries and ordering requirements.
• Working alongside the Trade marketing team supporting the needs of the business for stock management of all point of sale material for TAG Heuer.
• Work alongside Project management team, support with all roll outs of display and supporting set up for any Shop in Shop furniture and for Boutique openings.
• Work with delivery partners to organise delivery schedules for project orders to arrive on time for project managers.
• Manage all shipments coming into the UK, making sure booked in and receipted on time. Liaise with switzerland when required.
• Monitor company inventory to keep stock levels and databases updated.
• Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting on stock levels and back order reports.
• Use of critical thinking to break down problems, evaluate solutions and make decisions.
• Always maintain a friendly and efficient service to customers, handle challenging situations with ease.

Previous role within LVMH

• Sales Operations Advisor

Working with the Simon Harrison Ltd owned and licensed brands. Simon Harrison Jewellery, All We Are Jewellery and Ted Baker Jewellery Collections.

• Responsible for managing and developing distribution with partners across the UK
• Identifying new business opportunities with various types of distributions; Art galleries, Independent retailers, Speciality retail jewellers
• Supporting partners with; visual merchandising guidelines, sales and stock analysis reports, store training sessions.
• Reporting back to commercial director on weekly/bi-weekly on business achievements, forecasting and journey planning.

Reason for leaving: Redundancy

Working with the Fossil Group owned and licensed brands. Fossil, Skagen, Michael Kors Emporio Armani, Armani Exchange, Diesel, DKNY, Kate Spade, Tory Burch and Zodiac.

• Responsible for managing and developing territory retail base, covering both independent retailers and multiple retail chains
• Reporting insights into business needs and supporting business planning initiatives for the multiple retail chain stores within the territory
• Liaising with head office account teams to identify opportunities for sales improvement
• I identified multiple new locations at retail for Fossil Group, including innovative marketing opportunities
• Strong relationship building at store level in both major and independent retail stores
• Supporting retailers with training and engagement whilst keeping them informed of any new initiatives, ensuring they adhere to to the Fossil Group brand standards

Previous roles within Fossil

• Regional Visual Merchandiser & Trainer North UK

• Breitling Boutique Manager
• Assistant Manager
• Supervisor
• Sales Associate