Robert Brownsell
Malmesbury,Wiltshire
Summary
I am an experience Customer Services Assistant with over 11 years of experience providing customer service in retail. I am highly committed to build customer service relationships through meaningful interactions that not only drive customer satisfaction, but also while boosting sales. Throughout my experience I have developed skills to quickly identify customer needs, allowing me to give them the best experience, adapting my style to different customer needs and building trust to provide the best selling opportunities. Throughout my experience I have also developed strong multi-tasking and team leaderships skills. As a Team Leader i'm able to make quick decisions in a fast paced enviroment to adapt to ever changing conditions, while still providing a top quality service. I am seeking a customer service facing role in a fast paced, ever changing enviroment here at longleat.
Overview
12
12
years of professional experience
Work History
First Aider
Waitrose & Partners
03.2026 - Current
- Responded to first aid incidents effectively while maintaining calm composure.
- Stayed up-to-date on first aid and emergency best practices through training.
- Implemented CPR and used automated external defibrillators AEDs effectively in life-threatening situations.
- Executed risk assessments in various settings, recommending preventive measures to mitigate potential hazards.
Team Leader
Waitrose & Partners
07.2019 - Current
- Cultivated supportive, positive working environment to enhance employee relationships.
- Monitored staff performance and developed targeted improvement plans to support team development.
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Maintained daily store operations independently, ensuring seamless service and customer satisfaction.
- Conducted fire drills by organizing procedures as a fire warden.
- Addressed fridge breakdowns by conducting regular product temperature checks and notifying management promptly. by conducting product temperature checks, notify management and organise mechanics to attend to resolve the issue.
Supermarket Assistant
Waitrose & Partners
07.2014 - 07.2019
- Assisted customers by answering queries, showing them to stock location and managing complaints.
- Replenished items and organised displays to keep stock looking professional.
- Managed unloading and stacking of store items onto shelves, freezers, fridges to maintain product availability.
- Assisted with processing cash and card payments at a busy supermarket checkout, calculating and providing correct change.
- Handled customer returns, refunds and exchanges at customer service desk.
- Trained new staff on checkout procedures and customer service best practices.
- Managed the rotation of old and new stock to ensure minimal waste and fewer items to reduce.
- Checked customers' identification for restricted items in compliance with Challenge 25, ensuring responsible sales.
- Assisted in annual stocktaking by counting and documenting inventory to support accurate stock management.
Education
GCSEs - Science
Malmesbury Secondary School
Malmesbury, WIL01-2011
GCSEs - Math
Malmesbury Secondary School
Malmesbury, WIL01-2011
GCSEs - English Literature
Malmesbury Secondary School
Malmesbury, WIL01-2011
GCSEs - English Language
Malmesbury Secondary School
Malmesbury, WIL01-2011
Skills
- First aid
- CPR
- Wound dressing
- Risk assessment
- Team leadership
- Task delegation
- Team player
- Confidence
Timeline
First Aider
Waitrose & Partners
03.2026 - Current
Team Leader
Waitrose & Partners
07.2019 - Current
Supermarket Assistant
Waitrose & Partners
07.2014 - 07.2019
GCSEs - Science
Malmesbury Secondary School
GCSEs - Math
Malmesbury Secondary School
GCSEs - English Literature
Malmesbury Secondary School
GCSEs - English Language
Malmesbury Secondary School