Robert Abbate
Summary
A sincere and dedicated Sales Associate with a successful background in delivery of exceptional customer service and the ability to assist high-profile customers with selection of luxury goods. Demonstrates exceptional customer care and robust relationship building skills and encourages team collaboration in order to achieve excellent levels of customers satisfaction. Customer-focused and experienced in retail, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standers, with strong customer care skills and the resourcefulness to deliver consistent results
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Telephone operator
ISS UK
Kingston upon Thames, United Kingdom
10.2023 - Current
- Logged emergency call information on electronic system for accurate reporting.
- Received telephone inquiries, answering questions with up-to-date information.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Helped to resolve reports of service problems.
- Typed, edited and proofread documents to support clerical tasks.
- Provided outstanding customer experiences, utilising tactful and diplomatic telephone etiquette.
Barista
ISS UK
Kingston upon Thames, United Kingdom
11.2021 - 09.2022
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Inspected completed orders, verifying against ticket and quality standards.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Analysed data and information to identify issues and create tailored solutions.
Barista
Elior UK
Kingston upon Thames, United Kingdom
09.2016 - 05.2020
- Reheated pre-prepared food following standard instructions.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Education
NVQ Level 2 - Art & Design
Kingston College
Kingston upon Thames 04.2014 - 05.2016
Skills
- Marketing
- Problem-solving
- Time management
- Google Workspace
- Social media marketing
- Communication skills
- Customer service
- Customer relationship management
- Database maintenance
- Inbound and outbound call handling
- Delivery procedures
Timeline
Telephone operator
ISS UK
10.2023 - Current
Barista
ISS UK
11.2021 - 09.2022
Barista
Elior UK
09.2016 - 05.2020
NVQ Level 2 - Art & Design
Kingston College
04.2014 - 05.2016
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