Summary
Overview
Work History
Education
Skills
Certification
Timeline

Robel Ghebrihiwet

IT Engineer

Summary

A proactive analyst with extensive experience in diagnostics, technical issue resolution, and data-driven insights. Proficient communicator at all business levels, skilled in providing tailored solutions. Possesses strong computing knowledge and over 11 years of industry expertise, consistently identifying root causes, resolving problems, and suggesting improvements. Proficient in ServiceNow, and Spiceworks. Eager to continue learning, seeking a challenging roles with career growth opportunities and a chance to delve deeper into computer analysis.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

MUFG Audio and Visual Engineer

04.2023 - Current
  • Webex admin portal for problem solving accounts, add and remove new and old users alongside reconfiguring permissions for WebEx meetings
  • Problem solving Lifesize, cisco WebEx room kit
  • Setting up meetings for CEO’s, managing directors and other staff members within the organisation when required
  • Improving the business meeting rooms for high level experience by purchasing new and upgrading room kits
  • Testing and utilising new kit for rollouts, inclusive of speaking to vendors for potential upgrades
  • Set up, deploy, and configure both straightforward and intricate AV technologies to fulfill the broadcasting requirements of the organisation.

MUFG Migration engineer

07.2022 - 04.2023
  • Migrating 2000 inhouse/hybrid users from windows 7 to windows 10 including upgrading of Wyse terminals
  • Application installed via LANDesk, Active Directory and Microsoft Intune
  • Application problem solving and reporting via Service now
  • Creating PowerShell commands to populate groups, add users, remove users
  • Leading team meetings to upgrade multiple users throughout the business
  • Maintaining a high level service while assisting the traders of the bank also migrating.

Deployment engineer/Tech bar

London Stock Exchange Grp
08.2021 - 01.2022
  • Predominantly focused on deploying new machines to users for pickups/deliveries
  • Following processes without deviation, making sure users have the correct setup for laptop configurations such as licences and secure tokens
  • Managed asset management for new starters and leavers
  • Azure licence deployment and administration to end users while assisting with the build process via Microsoft endpoint for laptop's, responsible for the procurement, build configuration and deployment of laptops/ desktops at all UK locations ensuring all support queries are resolved and equipment decommissioned
  • Microsoft Endpoint administration including Remote wipe, unlock and bit locker recovery pin for corporate and mobile devices
  • Mobile phone and Apple iPad (MDM) administration using Secure Mail/ MobileIron and Microsoft Intune
  • Citrix workspace management and iGel OS build deployment for thin clients (Dell)
  • Regular site visits and audits to identify devices suitable for replacement
  • Ensure risks are quickly identified, escalated appropriately and recorded in accordance with policy
  • RSA and token ID administration
  • 2FA and Microsoft Authenticator device administration
  • Active directory and group policy management
  • Office 365 support and management
  • Microsoft Teams troubleshooting team (monitoring and reporting known and uncommon issues)

Desktop Analyst

One Housing Group
06.2021 - 08.2021
  • Providing a service to support all One Housing staff as required and ensure that the ICT infrastructure is secure, reliable and available to meet operational needs and to minimise disruption to staff during core working hours
  • Responsible for supporting all desktop applications, hardware faults on laptops, PCs, printers and network
  • Developing PC builds
  • Maintain and enhance existing support documentation
  • Printer installation
  • Ad hoc project involvement

Deployment Engineer/Desktop Analyst

NHS
01.2021 - 06.2021
  • Support pharmacies and support homes by installing various types of machines throughout the destined premise
  • 3/5 installations per site so staff can support individuals with vaccines, iPad setup for staff home visits, Installing routers, MI-FI devices provided by NHS for pharmacies/ support units
  • Providing a quick tutorial on how each of the devices work
  • Testing and recording information on what has been installed.

IT Technician

Dukes Aldridge Academy
London
11.2020 - 12.2020
  • Assisting teachers with smartboard, sound, mirroring issues they may have during lessons
  • Maintain and set up student machines for home use
  • Troubleshooting receptionist, teachers and student machines
  • Creating, replacing and blocking ID cards for all members
  • Uphold CCTV maintenance, assisting teachers with viewing footage of incidents.

Desktop Support/Deployment engineer

NHS, Hospital
St Anns
08.2020 - 10.2020
  • Building 20-30 machines pre day alongside preinstalling required applications
  • Assisting with a backlog of outstanding SNow requests
  • Rebuilding/ refreshing returned laptops.

Deployment Engineer/Desktop Analyst

Newham Council
London
09.2019 - 05.2020
  • Built new Windows 10 machines for new and current employees (2500+) along with an instant replacement on laptops
  • Setup banks of desks, managed tech rooms and created new working/meeting areas for users
  • Introduced users to their new machines, promoted desk use and demonstrated products
  • Organised delivery of new machines along with asset managing any new equipment such as keyboards, mice, laptops, bags and video skype tools
  • Introduced users on how to use new equipment which had been deployed throughout the borough
  • Implemented ideas on how desks should be set up in small rooms to allow users to easily move around.

Foster and Partners
London
02.2017 - 09.2019
  • 1st/2nd line support, Provided support to internal customers via telephone, email and face to face communication
  • Installed F+P approved software onto user’s machines, promoted and followed established procedures
  • Implemented Active Directory, Exchange User Management and Configure Foster + Partners
  • Provided devices, Microsoft Outlook email and client support
  • Understood and adheres to all elements of Foster + Partners technical standards, licensing requirements and security policies
  • Supplied and maintained loan IT equipment, updated and monitored the loan database/calendar
  • Provided thorough knowledge of and compliance with Foster + Partners procedures and standards
  • Supported users who were working abroad via phone and remote assistance tools.

Redbridge Council
London
06.2016 - 02.2017
  • 1st/2nd line support, Managed and logged incoming calls and provided efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals
  • Supported over 3000 users and on average answered 40+ IT calls a day
  • Created new user administration in AD (active directory) when requests were made
  • Effectively handled and managed incoming incidents via telephone/e-mail communication
  • Located and pinged missing printers within the councils networks
  • Managed and logged the storage reports on all servers for each department of the borough
  • Member of the SMART move which was implemented throughout the borough to create a more modern working environment for the current users
  • Introduced new users on how they could use their new machines and floor walking to immediately assist with any issues they may face.

Team leader/Manager

River Island
London
09.2012 - 10.2014
  • Hobbies and Interests
  • Consistently strives to keep a healthy lifestyle by going to the gym daily and playing football on various weekends
  • Keeps up-to-date with new/upcoming technology via blogs and artificial intelligence programmes.

Education

BSc (Hons) - Computer Forensics and IT Security

London Metropolitan University
10.2011 - 05.2016
Google Certs) Foundations of Cybersecurity, (Google Certs)Play It Safe: Manage Security Risks Key modules- Information Systems, Programming, Computer Hardware and Software Architectures, Logic and Problem Solving, Security in Computing, Computer Forensics, Risk, Crisis and Security Management.

Skills

Strategic organisation & Planningundefined

Certification

Play It Safe: Manage Security Risks

Timeline

MUFG Audio and Visual Engineer -
04.2023 - Current
MUFG Migration engineer -
07.2022 - 04.2023
Deployment engineer/Tech bar - London Stock Exchange Grp
08.2021 - 01.2022
Desktop Analyst - One Housing Group
06.2021 - 08.2021
Deployment Engineer/Desktop Analyst - NHS
01.2021 - 06.2021
IT Technician - Dukes Aldridge Academy
11.2020 - 12.2020
Desktop Support/Deployment engineer - NHS, Hospital
08.2020 - 10.2020
Deployment Engineer/Desktop Analyst - Newham Council
09.2019 - 05.2020
- Foster and Partners
02.2017 - 09.2019
- Redbridge Council
06.2016 - 02.2017
Team leader/Manager - River Island
09.2012 - 10.2014
London Metropolitan University - BSc (Hons), Computer Forensics and IT Security
10.2011 - 05.2016

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Robel GhebrihiwetIT Engineer