Robbie Harper
London ,Middlesex
Summary
A highly motivated and detail-oriented professional with a proven ability to deliver accurate, strategic and high-quality work. I thrive working both solo and within collaborative team environments, utilising my diverse and unique interpersonal skills to contribute to shared goals and success. My previous work experience and educational achievements showcase a proactive approach to learning and professional development, constantly seeking new opportunities and challenges to enhance my expertise, expand my skill sets and deepen my knowledge. I possess a positive and adaptable mindset, with a strong commitment to achieving results and providing support and change in dynamic and fast-paced settings.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Client account manager
Car Finance 247
Manchester, Greater Yorkshire
09.2024 - 01.2025
- Built strong relationships with key clients by consistent communication and problem-solving.
- Enhanced overall customer experience by providing personalised account management.
- Assured adherence to regulatory standards in all client interactions.
- Collaborated with internal teams to deliver solutions tailored to client requirements.
Barista
Benets Cambridge
Cambridge, Cambridgeshire
10.2023 - 08.2024
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Criminal Justice Coach
Emerging Futures (CIC)
Leeds, North Yorkshire
04.2024 - 07.2024
- Created individual development plans to address specific areas of improvement for each client.
- Fostered a supportive and inclusive environment for participants with differing needs.
- Adapted coaching approach based on individual's learning style, preference or experience.
- Co-led small group sessions for enhanced focus on challenging topics.
Political and communications intern (Virtual)
I Have a Voice (CIC)
Leeds, North Yorkshire
09.2023 - 07.2024
- Analysed policy changes critically, facilitating informed discussion among readership.
- Collaborated cross-functionally to evaluate and mitigate interactions.
- Facilitated communication and maintained rapport between external clients and I Have a Voice (CIC).
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Welfare officer
First Care Homes
Cambridge, Cambridgeshire
07.2022 - 01.2023
- Coordinated welfare activities, resulting in better service delivery and higher residential satisfaction.
- Fostered good relationships with residents through empathetic communication and open dialogue.
- Escalated complex cases to senior management as needed, ensuring thorough review and action taken accordingly.
- Achieved successful mediation in challenging situations by utilising conflict resolution skills.
Charity fundraiser
Shelter UK
Liverpool, Merseyside
08.2021 - 04.2022
- Enhanced donor engagement with strategic communication plans.
- Formulated effective fundraising strategies for improved donor retention.
- Upheld ethical standards whilst soliciting donations, maintained trustworthiness.
- Adapted sales pitch according to individual's response to increase donation probability.
Research assistant intern
University of Liverpool - Sociology Department
Liverpool, Merseyside
08.2021 - 03.2022
- Contributed to the accuracy of research findings by conducting meticulous data validation.
- Performed administrative duties such as filing paperwork leading to organised workspace conditions.
- Assisted in data collection, ensuring accurate results for further analysis.
- Participated in research meetings, contributing to project planning and strategy discussions.
Covid-19 Medical Tester
Sodexo
Cambridge, Cambridgeshire
04.2020 - 09.2020
- Utilised specialised equipment properly, preventing unnecessary damages or injuries.
- Observed strict adherence to health and safety regulations whilst performing duties.
- Maintained calm during high-stress situations, ensuring efficient team coordination.
- Adjusted strategies as per situation demands ensuring best possible outcome.
Education
Master of Arts - International Security
University of Leeds
Leeds, North Yorkshire 09.2023 - 09.2024
Bachelor of Arts - Sociology & Criminology with Philosophy
University of Liverpool
Liverpool, Merseyside 09.2019 - 07.2022
A-Levels - History, Sociology and English Lit
Hills Road Sixth Form
Cambridge, Cambridgeshire 09.2017 - 07.2019
Skills
- Account management understanding and awareness of client rapport building techniques
- Microsoft office suite proficiency through previous usage both academically and within the office
- Customer service handling and experience with challenging customers in high-stake situations
- Multidisciplinary team work skills from previous projects in various roles and sectors both in academics and professional settings
- Strategy planning and implementation proficiency that is transferable into new roles and team structures
- A social and outgoing individual with an acute awareness of the importance of a good ethics code, clear communication and a supportive nature within the workplace
Timeline
Client account manager
Car Finance 247
09.2024 - 01.2025
Criminal Justice Coach
Emerging Futures (CIC)
04.2024 - 07.2024
Barista
Benets Cambridge
10.2023 - 08.2024
Political and communications intern (Virtual)
I Have a Voice (CIC)
09.2023 - 07.2024
Master of Arts - International Security
University of Leeds
09.2023 - 09.2024
Welfare officer
First Care Homes
07.2022 - 01.2023
Charity fundraiser
Shelter UK
08.2021 - 04.2022
Research assistant intern
University of Liverpool - Sociology Department
08.2021 - 03.2022
Covid-19 Medical Tester
Sodexo
04.2020 - 09.2020
Bachelor of Arts - Sociology & Criminology with Philosophy
University of Liverpool
09.2019 - 07.2022
A-Levels - History, Sociology and English Lit
Hills Road Sixth Form
09.2017 - 07.2019
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