Robb Hardwick

• Coordinated with Dan on operational issues, reviewing and changing procedures, layouts and storage for better efficiency.
• Handled customer complaints effectively, restoring trust in our brand.
• Managed daily operations to ensure smooth running of the shop floor.
• Streamlined store operations with efficient scheduling. Giving advice and feedback to Jason Lee to improve scheduling, helping to manage the labour closer to budget.
• Working with and improving the shift managers, with VCLs. Upskilling them and training them on new systems.
• Improving staff morale through improvements to the "Star of the shift" holding fun days and theme days. Actioning their view from L2L surveys and listening sessions.
• Implementing actions and improving knowledge with all to improve food cost.
• Working with the local council and town to improve community engagement, through large litter picks through the town.
• Training new shift managers and Crew Trainers to develop the team.
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• Improved Food cost to bring the store up to one of the top stores for B2A. Showing all managers how to complete non-conformances and improve accuracy on counts.
• Worked with Sam and helped organise or run & fun days. As well as raising lots of money for the RMHC with annual team charity events.
• Helped develop and improve shifts managers & train new shifts managers.
• Developed all with improved skills in McDelivery, reducing courier time and complaints.
• Helped other assistant managers with their goals and skills to help develop them towards promotion.
• Minimised inventory loss for improved profit margins.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Built good relationships with council members to help support the stores litter picks and support them with making Westwood a safe haven for the public.

Starting as Crew in Margate in Oct 1999, I worked to Crew Trainer which I was for 1 month before being promoted to Floor manager for 3 months before becoming a shift manager after 1 year.

I was then moved to Ramsgate where I developed myself before being moved to Westwood.

At Westwood I became a Senior Shift manager before being promoted to Assistant Manager.

I was then moved back to Margate to help the then store manager before being promoted to Unit manager. This didn't work out as I tried to do too much myself and had a very argumentative assistant. Added to that the town was not the place it is now.

I moved to Canterbury DT and developed myself again before being moved to Canterbury HS. I was then moved back to Ramsgate where Sue helped develop me back to up and I was moved back to Margate at short notice to be Unit Manager again.

It was better than the first time but I didn't have a strong team, no assistant and an inexperienced management team. So I was replaced by Matt H once he returned from his sabbatical and moved to Dover to help take over the store for Paul. I helped shape the store to align with Paul's vision and standards.

I then Moved to Minster before Ramsgate again, then Margate yet again.

Before moving to Westwood as laid out in the other section.

Thought my time in all stores I feel I have learned and developed each time, learning from all the Business managers I have worked with. I received good to great feedback from Ops consultants from external visits and helps each store I worked in to achieve good scores for all visits, be it Food safety or RGRVs and their equivalents,

I have made friends and life long work acquaintances throughout and this has helped in whichever store I am in as I can always rely on support from any of the people or stores I have worked with. Although it is now normally the other way round with everyone else asking for advice or support from my extensive knowledge I have expanded over the years.

I was sent to support George in Broadstairs in early 2024 while Simon was off and although I was only there a week, I managed to make a impact on the store and help George to get the store back on track to where it needed to head,

I thought it best to condense all the stores I have worked in here.

• Trained new staff on customer service protocols to enhance guest experience.
• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
• Streamlined bar operations by implementing efficient inventory management strategies.
• Managed cash handling procedures, reducing discrepancies in the daily tally.
• Mentored junior staff members fostering a supportive work atmosphere.
• Maintained a clean and hygienic environment, improving overall ambiance of the bar.
• Improved staff performance through regular feedback sessions and training programmes.
• Transported stock from larger branches to smaller pubs to save money
• Completed any tasks assigned from the CEO to help the company dominate the area in pubs and clubs.
• Passed the landlord licence test.