Rob Pengilley
Ashton Keynes
Summary
Over 40 years experience within the Air Transport Industry (ATI) working with Global Distribution Systems, Airlines and Airport customers. A wealth of knowledge across proven ATI solutions and the latest innovative thinking regarding the airport of the future.
Offering strong communication skills and keen ability to adapt within dynamic environments, eager to learn and grow. Brings solid foundation in client relations and project management, ensuring smooth transition into role. Ready to use and develop problem-solving and leadership skills in Client Relationship roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Director
SITA
06.2019 - 12.2024
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
Head of Commercial Telecoms
SITA
03.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Business Development Manager
SITA
05.2012 - 03.2017
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
Senior Project Manager
HAL-Capgemini
09.2012 - 05.2014
- Responsible for the Project Lifecycle for the Q5+1 Network Services Tranche
- Core Upgrade, Asset Refresh, Symbol Wireless Infrastructure Replacement, ACS and EHealth NMS Upgrade projects from Viability through to Build, Test and Implementation phases
- Q5+1 Projects
Senior Project Manager
HAL-Capgemini
05.2012 - 09.2012
- Responsible for the successful completion of the Define Phase of the Wide Area Mobile Data (WAMD) project – the first4G implementation at a Major International airport
- WAMD Project
Senior Business Consultant
BAA
01.2007 - 01.2009
- Lead Consultant for the Airline Relocations Programme at Heathrow
- Responsible for the creation of the Project Management Office (PMO) and Project Delivery
- Scope included the coordination of over60 airline moves between Terminals1,3,4 and5, following the redevelopment of Terminal2
- Airline Relocations Programme
Education
Master of Science - Geography , Environmental Studies
Queen Mary's Six Form College
Basingstoke, United Kingdom06-1984
Skills
- Considerable Business Consultancy and Programme Management expertise across the Air Transport Industry
- Customer relationship management
- Account relationship management
- Verbal communication
- Strategic development
Certification
- Diploma in Business Management Consulting.
- Certificate in Business Consulting Essentials (Nov2009) – (ACMI).
- Chartered Institute of Marketing (CIM) - Advanced Certificate of Marketing – (ACIM).
- Fellow of The Institute Of Travel and Tourism (F Inst TT).
Personal Quote
“I would like to develop a collaborative working relationship with the HAL team and build a best practice Centre of Excellence across Network Telecom services at Heathrow”.
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- F Inst TT
- CMI
Running, Golf, Hockey, Music, Theatre
Enjoy social running, typically 10K. Completed the London Marathon in 2004, several Great South Runs and a number of Half Marathons.
A fair weather Golfer, looking to improve my handicap in 2025. Enjoy charity Golf events, both organising and participating in.
Have played to a reasonably high standard of Hockey (Hampshire U21's in my youth and more recently representing Gloucestershire Over 55's)
Really enjoy my music, especially when running, and enjoy going to gigs and the Theatre.
Languages
English
Native language
French
Intermediate
B1
Timeline
Account Director
SITA
06.2019 - 12.2024
Head of Commercial Telecoms
SITA
03.2017 - 05.2019
Senior Project Manager
HAL-Capgemini
09.2012 - 05.2014
Senior Business Development Manager
SITA
05.2012 - 03.2017
Senior Project Manager
HAL-Capgemini
05.2012 - 09.2012
Senior Business Consultant
BAA
01.2007 - 01.2009
- Diploma in Business Management Consulting.
- Certificate in Business Consulting Essentials (Nov2009) – (ACMI).
- Chartered Institute of Marketing (CIM) - Advanced Certificate of Marketing – (ACIM).
- Fellow of The Institute Of Travel and Tourism (F Inst TT).
Master of Science - Geography , Environmental Studies
Queen Mary's Six Form College
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