ROB PARFITT

As a Block & Estate Manager I am responsible for the operational leadership and strategic management of a diverse residential & commercial portfolio comprising 1,600+ units across 6 blocks which. I plan, execute and oversee all aspects of property operations with a strong focus on customer service, financial control and leaseholder relationship.

Key Responsibilities & Achievements:

• Portfolio & Stakeholder Management:
  Lead day-to-day management of multiple residential blocks, acting as the primary point of contact for leaseholders, freeholders, residents, contractors, and service providers to ensure seamless property operations and high satisfaction levels.
• Contractor & Utilities Coordination:
  Liaise with and manage relationships with contractors, utilities, suppliers and professional consultants to deliver property maintenance, refurbishment and statutory compliance services efficiently and within budget.
• Financial Planning, Budgeting & Reporting:
  Prepare and manage annual budgets up to £500,000, posting and processing 250+ supplier invoices per month, monitoring expenditure and producing accurate financial reports along side our accounts team to support strategic decision-making and cost control.
• Major Works & Capital Projects:
  Successfully managed major works and redevelopment programs with total contractor spend in excess of £400,000, including full project planning, contractor engagement, quality assurance and post-completion evaluation.
• Decoration & Refurbishment Programmes:
  Led large-scale internal and external redecoration initiatives totalling over £200,000.
• Section 20 Compliance & Consultation:
  Administer Section 20 consultative processes, ensuring legal compliance and positive engagement with leaseholders on planned major works and service contracts.
• Legal & Compliance Administration:
  Handle all solicitor enquiries, including preparation and provision of legal packs, compliance certificates, estate documents, and other statutory records with accuracy and timeliness.
• Risk Management & Health & Safety:
  Oversee Fire Risk Assessment reviews, coordinate remedial works in line with statutory requirements, and implement ongoing improvements to safety, compliance, and risk mitigation strategies.
• Insurance & Claims Liaison:
  Act as lead liaison with insurers for property cover, submitting cost assessments, managing claims processes, and ensuring appropriate documentation and compliance.

• Operational Property Management:
  Managed the day-to-day operations of a residential portfolio of 300+ properties, handling tenant enquiries, contractor coordination, deposit returns, new tenant applications, and ensuring clear, effective communication across all stakeholders.
• Portfolio Coordination & Reporting:
  Oversaw the accurate documentation and reporting of 1,400+ properties on a weekly basis, managing key data including rent arrears, contractual obligations such as negotiating favourable lease terms for the benefit of landlords. and compliance information to support operational efficiency and meet freeholder expectations.
• Team Collaboration & Leadership:
  Demonstrated strong interpersonal and leadership skills through effective collaboration with internal teams, contractors, and senior stakeholders, contributing to smooth service delivery and positive outcomes.
• Adaptability & Problem Solving:
  Responded confidently to changing priorities and challenging situations, demonstrating resilience, flexibility, and a proactive approach to resolving issues efficiently.
• Professional Development & Compliance:
  Self-motivated and committed to continuous improvement, including undertaking required training and maintaining eligibility for security clearance where required.
• Customer & Tenant Experience:
  Delivered a consistently customer-focused service, prioritising tenant satisfaction and relationship management. Regularly received positive Google reviews, reflecting a proactive, responsive approach and a strong commitment to service excellence, trust-building, and long-term tenant retention.

• Studio & Team Management:
  Managed the daily operations of a high-volume e-commerce photography studio, leading a skilled team specialising in model, mannequin and flat-lay photography to deliver consistent, high-quality visual content.
• Production & Logistics Coordination:
  Planned and executed photo shoots, coordinating models, equipment, and stock to ensure efficient workflows, timely delivery, and high production standards whilst managing multiple projects simultaneously, meeting all deadlines efficiently.
• Content Creation & Brand Representation:
  Produced creative digital content for website banners, social media platforms and mobile applications, supporting brand visibility, customer engagement and commercial objectives. Led brainstorming sessions, resulting in innovative content ideas.
• Marketing & Social Media Oversight:
  Oversaw the day-to-day running of social media and marketing teams, ensuring cohesive messaging and alignment with wider business goals whilst working closely with SEO team to improve search engine rankings.
• Continuous Improvement & Innovation:
  Applied innovative thinking to improve studio processes and content output, while continuously developing technical skills across Adobe and Microsoft software packages.

• Design & Technical Documentation:
  Prepared detailed engineering designs and technical specifications for a range of civil engineering projects, ensuring accuracy and compliance with client and regulatory requirements.
• End-to-End Project Management:
  Managed projects from initial concept through to completion, coordinating stakeholders and resources to ensure delivery within agreed timelines and budgets.
• Budget & Milestone Control:
  Monitored project costs and progress against key milestones, ensuring financial discipline and successful project outcomes.
• Technical & Analytical Reporting:
  Produced clear, structured reports and engineering documentation to support decision-making and client communication.
• Software & Technical Expertise:
  Utilised AutoCAD extensively for design and drafting tasks, supporting efficient project delivery and technical accuracy.

• In my role at Sainsbury's progressed to leading the checkout team with over 50 staff within a year. Recognizing the importance of customer satisfaction. Additionally, I played a key role in the training of employees emphasising the significance of excellent customer service in every aspect of our operations. Through this experience, I gained invaluable skills in customer service, time management, and team leadership, further solidifying my commitment to delivering exceptional service and fostering customer loyalty.
• Skills:
• Leadership and team management in a fast-paced retail environment
• Swift identification and resolution of customer needs
• Commitment to cleanliness and organization for an optimal customer experience
• Recruitment and training of employees to uphold service standards
• Essential customer service experience prioritizing customer satisfaction
• Timekeeping and self-management skills honed through role responsibilities