Rob Hampson
Wigan,Lancashire
Summary
Dynamic professional with extensive expertise in retail operations and strategic planning. Demonstrates exceptional communication skills and proficiency in HR systems, Microsoft Office, and retail software. Proven track record in store operations management, stock management techniques, and visual merchandising acumen. Adept at decision-making, customer focus, and loss prevention techniques. Results-driven approach complemented by strong negotiation skills and team leadership capabilities. Skilled in sales techniques, staff training, high-value project management, budget management, and performance monitoring. Committed to process improvement and e-commerce management while conducting competitor research to drive business success. Proactive and dedicated individual with excellent communication and organisational skills, combined with strong ability to adapt and learn quickly. Proven ability to lead and inspire others, as well as develop and deliver engaging training content. Ready to bring positive impact and drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Future Operational Trainer
Asda
Wigan, Lancashire
12.2024 - Current
- Conducted needs analysis to identify skill gaps in workforce.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Brought about positive change in employee attitudes towards continual professional development.
- Achieved high engagement rates with innovative training techniques.
- Analysed training needs to determine learning styles and skills shortages.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated cross-functional team collaborations for project completion on schedule.
- Monitored employee progress, offering feedback to management on additional training requirements.
Foodhall Trading Manager
Asda
Southport
04.2024 - 12.2024
- Boosted team efficiency by streamlining trading processes.
- Executed trade orders promptly for maximised returns.
- Developed comprehensive risk management strategies to minimise financial loss.
- Maintained up-to-date knowledge of market trends to inform strategic decision making.
- Designed effective sales strategies, leading to increased profits.
- Oversaw training programmes, enhancing team capabilities in trading practices.
- Managed inventory for smoother operations.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Ensured smooth running of daily operations with efficient resource allocation.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Provided coaching support for staff members which resulted in enhanced performances.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Toured sales floor regularly, assessing and improving daily operations.
- Ran promotions and events in line with company standards.
- Kept staff records regarding holidays, absences and discipline.
- Understood what drives overall business success and prioritised and delivered quality results.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Foodhall Trading Manager
Asda
Skelmersdale, Lancashire
04.2023 - 04.2024
- Boosted team efficiency by streamlining trading processes.
- Executed trade orders promptly for maximised returns.
- Developed comprehensive risk management strategies to minimise financial loss.
- Maintained up-to-date knowledge of market trends to inform strategic decision making.
- Designed effective sales strategies, leading to increased profits.
- Oversaw training programmes, enhancing team capabilities in trading practices.
- Managed inventory for smoother operations.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Ensured smooth running of daily operations with efficient resource allocation.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Provided coaching support for staff members which resulted in enhanced performances.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Toured sales floor regularly, assessing and improving daily operations.
- Ran promotions and events in line with company standards.
- Kept staff records regarding holidays, absences and discipline.
- Understood what drives overall business success and prioritised and delivered quality results.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Ambient Section Leader
Asda
Leigh, Lancashire
06.2022 - 04.2023
- Resolved customer complaints swiftly, improved customer retention rate.
- Organised weekly rota for optimal staff coverage.
- Collaborated with management on strategic planning and decision making.
- Delegated tasks effectively to meet business demands.
- Upheld health and safety regulations, reduced risk of violations.
- Trained new hires, resulted in increased productivity.
- Evaluated employee performance regularly, identified areas for improvement.
- Ensured compliance with company policies, minimised legal risks.
- Handled challenging situations calmly, ensured minimal disruption to operations.
- Managed stock levels to reduce waste and increase profitability.
- Motivated team members towards achieving sales targets.
- Maintained high standards of customer service with regular monitoring and coaching.
- Planned large team rotas to achieve full coverage and KPI delivery.
- Drove strong service culture through team huddles and 1:1 feedback sessions.
Online customer trading manager
Sainsburys
Warrington
12.2021 - 06.2022
- Achieved customer satisfaction by addressing all online queries promptly.
- Optimised inventory management procedures resulting in reduced overhead costs.
- Resolved escalated customer complaints maintaining company's good standing.
- Monitored seasonal displays, reviewing data generated through direct customer feedback and mystery shopping reports.
- Analysed sales trends to improve product availability and enhance profits.
- Developed inventory, sales and OTB plans to deliver on financial goals and KPIs.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Ambient/Warehouse Secction Leader
Asda
Golborne, Wigan
10.2018 - 12.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Replenishment assistant
Asda
Golborne, Wigan
07.2015 - 10.2018
- Maintained cleanliness of work area, promoting a healthy environment.
- Facilitated smooth operations for effective inventory management.
- Monitored expiry dates on perishable items, reducing waste due to spoilage.
- Organised merchandise with attention to detail and accuracy.
- Worked shifts during evenings and weekends to meet business needs.
- Implemented company policies whilst handling products, protecting against losses due to damage or theft.
- Enhanced customer satisfaction by maintaining stock levels in a timely manner.
- Liaised effectively with store managers regarding product availability issues.
- Managed out-of-stock situations to minimise customer inconvenience.
- Responded promptly to customers' enquiries, enhancing their shopping experience.
- Faced-up shelves for customers to easily identify products.
- Cleaned shelves, signs and aisle floors.
Education
GCSEs -
St Edmund Arrowsmith Catholic High School
Ashton in Makerfield, Wigan 09/2010 - 06/2015
Skills
- Communication excellence
- HR systems knowledge
- Strategic planning capabilities
- Microsoft office suite proficiency
- Store operations management
- Stock management techniques
- Data analysis competency
- Visual merchandising acumen
- Decision-Making prowess
- Customer focus
- Loss prevention techniques
- Retail software proficiency
- Results-Driven approach
- Conflict resolution capability
- Retail space planning
- Point-Of-Sale systems operation
- Strong negotiator
- Team Leadership
- Sales techniques
- Staff training
- High-value project management
- Engaging leadership style
- Budget management
- Staff rota management
- Performance monitoring
- Recruitment and training strategy
- E-commerce management
- Competitor research
- Public speaking
- Project Management
- Inventory management
- Process Improvement
Certification
FLT and Reach Truck Certificate
Personal License Holder
References
References available upon request.
Timeline
Future Operational Trainer
Asda
12.2024 - Current
Foodhall Trading Manager
Asda
04.2024 - 12.2024
Foodhall Trading Manager
Asda
04.2023 - 04.2024
Ambient Section Leader
Asda
06.2022 - 04.2023
Online customer trading manager
Sainsburys
12.2021 - 06.2022
Ambient/Warehouse Secction Leader
Asda
10.2018 - 12.2021
Replenishment assistant
Asda
07.2015 - 10.2018
GCSEs -
St Edmund Arrowsmith Catholic High School
09/2010 - 06/2015
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