Dynamic and energetic professional with a proven track record of delivering results. Skilled at building strong customer relationships and providing exceptional service, with a continuous drive to learn and develop. A positive, team-oriented individual who thrives on working hard to achieve both personal and company goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Account Manager
Interface
North West England
09.2023 - Current
Build and maintain strong relationships with architects, designers, end users to win specifications on projects.
Promote Interface & Nora's product portfolio's to full customer base.
Follow and track projects closely from inception through to completion.
Collaborate closely with a colleague towards a joint sales target.
Work closely with internal customer service and sales support teams to identify new customers and opportunities.
Regularly deliver product presentations, lunch & learn sessions and CPDs.
Attend and represent Interface at key industry events.
Develop and maintain strong relationships with networking partners to generate new leads and discuss projects.
Strategic Account Manager
Orangebox
Northern England
04.2022 - 09.2023
Building strong, trusted relationships with architects, designers, and end users to secure specifications and drive project success.
Promoting the full product portfolio of products through showroom visits, CPDs, lunch & learns, customer meetings, industry events, and tailored presentations to both the A&D community and end users.
Partnering closely with colleagues managing dealer accounts to coordinate efforts and secure joint project wins.
Maximising specification opportunities by leveraging Orangebox’s wide-ranging product offering.
Closely monitoring a pipeline of projects from initial specification through to final delivery.
Working in a highly collaborative, team-driven environment where shared goals and teamwork were key to success.
Specification Manager
Johnson Tiles
Northern England
07.2019 - 09.2021
Managing a large area with major focus on A&D, House Builders and Contractors.
Building and maintaining relationships with all customer types.
Delivering regular product presentations, lunch & learns and CPD's.
Providing technical guidance on product selection, installation, and design solutions, ensuring projects met both aesthetic and functional requirements.
Working closely on projects from early stages through to completion, protecting specifications in a market prone to value engineering.
Regular project meetings with internal teams to stay close to existing projects and identify new opportunities.
Attending networking events and exhibitions to develop new relationships.
Contributing to a collaborative, team-driven environment, ensuring shared goals were consistently achieved.
Business Area Manager
Forbo Flooring
North East England
11.2016 - 07.2019
Working purely within the private sector with major focus on commercial office with architects, designers, fit-out contractors, builders, flooring contractors, and distributors.
Finding new business in a relatively unestablished area by identifying key customers, building relationships and working closely with them to attain new project specifications.
Promoting and cross-selling Forbo’s extensive product portfolio to maximise opportunities within projects.
Delivering presentations, CPDs, lunch & learn sessions on a regular basis.
Working closely on projects from initial specification through to completion.
Working towards quarterly KPI targets and producing regular reports on the area.
Applying technical knowledge to advise clients on product selection, design solutions, and installation requirements.
Area Sales Manager
BMK Flooring
Northern England & North Wales
05.2012 - 11.2016
Managing a large number of retail accounts as well as Timber Merchants and flooring contractors to drive sales and brand presence.
Proactively promoting product ranges, securing in-store stands and displays to increase visibility and promote sales.
Directly selling stock products and negotiating deals to maximise revenue and meet sales targets.
Developing and executing strategies to increase product uptake within retail and merchant outlets.
Maintaining close communication with clients to ensure stock availability, timely delivery, and ongoing support.
Working collaboratively with internal teams to coordinate sales efforts and maintain strong customer relationships.
Education
GCSEs -
Boston Spa High School
Leeds
09.2003 - 06.2008
Skills
Excellent communicator and skilled presenter with the ability to deliver engaging presentations
Strong at building and maintaining relationships with clients, end users, and internal teams
Results-focused with a positive, proactive attitude and a continuous desire to learn and develop
Highly organised with strong project tracking and management skills
Excellent customer service skills, efficiently finding solutions and meeting client needs
Collaborative and open-minded, thriving in team-driven environments
Experienced in influencing specifications and maximising opportunities across diverse product portfolios