Redhwan Naz Neeloy
Customer Service Assistant
London
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Hopstar/Team Leader/Supervisor
Hop Vietnamese
London, London
08.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Receptionist
Karaoke Box
London, London
03.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected card/Amex payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
Waiter
Comptoir Gascon
London, London
12.2018 - 02.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BA (HONS) - Business Management
London South Bank University
London 09.2018 - 08.2022
Higher Secondary School Certificate/A Level - Science Education
Scholarshome
Sylhet Bangladesh 03.2015 - 04.2017
Skills
Teamwork and Collaboration
undefinedCertification
Growth Midset
Timeline
Growth Midset
12-2021
Hopstar/Team Leader/Supervisor
Hop Vietnamese
08.2021 - Current
Receptionist
Karaoke Box
03.2019 - Current
Waiter
Comptoir Gascon
12.2018 - 02.2019
BA (HONS) - Business Management
London South Bank University
09.2018 - 08.2022
Higher Secondary School Certificate/A Level - Science Education
Scholarshome
03.2015 - 04.2017
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