Romilly Milsome
Cheltenham,Gloucestershire
Summary
A creatively driven, detail-oriented English graduate with a fervent passion for language analysis and a dedicated approach to mastering literary artistry. Demonstrates profound editorial understanding with an adaptable proficiency in writing, significant organisational skills, and strategic planning. Aided by five years of additional expertise through a public-facing career in customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Host
Escape Hunt
Cheltenham, Gloucestershire
2022.11 - Current
- Reception and administrative work when booking in customers, dealing with enquiries and conversing with customers through emails.
- Facilitated immersive experiences for customers, providing theatrical in-character hints and delivering an in-depth, high energy brief before and after games.
- Worked closely with the management team, contributing to business improvements.
- Ensuring the sales of beverages and merchandise, whilst upholding the KPI's given weekly through Google reviews and bar sales.
- On several occasions I have been appointed the role of shift leader when management has been off site, alongside training new employees.
- Resolved disputes, complaints, and managed conflict resolution, ensuring customer satisfaction.
- Maintained the repairs of technology, electrical equipment, props and computer software.
- Coordinated private event set-up and corporate packages, delivering successful hosting experiences.
- Editing scripts and puzzles for the rooms within unpredictable circumstances.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Furthered my skills within scenic and prop painting over several sites around the UK.
Team Member
Mr Mulligan's Crazy Golf
Cheltenham, Gloucestershire
2024.06 - 2024.09
- This was the second job I worked at during the summer period before going back to university that I upheld alongside my current job.
- Collaborated with supervisors with the maintenance of the courses.
- Handled enquiries through emails and over the phone.
- Assisted customers with each section of the establishment, ensuring positive communication and satisfaction.
- Maintained a clean and organised bar, whilst crafting beverages and serving food.
- Checked in customers and processed payments accurately for activities and consumables.
Customer Assistant
Primark
Swansea, City and County of Swansea
2021.06 - 2022.10
- Promoted from part time to a full time team member on weekends, with the responsibility of managing my own section on the shop floor.
- Replenished store merchandise regularly and monitored the stock inventory during early and late shifts when deliveries came through.
- Assisted customers with enquiries using product knowledge and ensured a positive customer experience.
- Deep cleaned my store section throughout the day and the shop floor to uphold a hygienic space.
- Operated the till systems, ensuring smooth transactions.
- Handled cash and card payments with accuracy.
- Collaborated efficiently with management on shop window displays, assisting with visual merchandising whilst multitasking other responsibilities.
- Dealt effectively with returns and exchanges, customer complaints and managed peak-hour rushes with ease.
- Trained new staff members on the till system.
Education
Bachelor of Arts (Hons) - English
University of Gloucestershire
Cheltenham 2022.09 - 2025.06
A-Levels - English Literature & Language, Law, Welsh Baccalaureate
Gower College
Swansea, City and County of Swansea 2020.09 - 2022.05
Skills
- Microsoft Office
- Proficient writing
- Literary Analysis
- Research and analysis
- Editing proficiency
- Email correspondence expertise
- Detail-Oriented organisation
- Advanced English Language proficiency
- Project scheduling
- Concise communication
- Public speaking
- Efficient time management skills
- Marketing and sales
- Effective teamwork coordination
- Reliable and dependable
Accomplishments
🏷️ Cheltenham Literature Festival Presenter - I worked closely with the Voicebox Panel at Cheltenham Literature Festival for 2 years.
🏷️ The Wilson Art Gallery - My dissertation poster has been featured in the 'Edge of Definition' exhibition from September 2025 to December 2025.
🏷️ Chordae Tendinae | Photography Book - My poetry has been published in the collaborative book project 'Chordae Tendinae' at the University of Gloucestershire.
Timeline
Team Member
Mr Mulligan's Crazy Golf
2024.06 - 2024.09
Host
Escape Hunt
2022.11 - Current
Bachelor of Arts (Hons) - English
University of Gloucestershire
2022.09 - 2025.06
Customer Assistant
Primark
2021.06 - 2022.10
A-Levels - English Literature & Language, Law, Welsh Baccalaureate
Gower College
2020.09 - 2022.05