Rizwan Hussain
Dagenham RM8
Summary
I am a highly organised professional with extensive expertise in customer service and team leadership. I demonstrate exceptional skills in successful up-selling, initiative taking, and time optimisation. I am proficient in cash handling, returns processing, and record-keeping, with a keen attention to detail. I adept at telephone etiquette and office equipment operation, ensuring smooth daily operations. I have strong written and verbal communication abilities which enhances customer interactions and team collaboration.
Overview
8
8
years of professional experience
30
30
years of post-secondary education
Work history
Sales Assistant
Sports Direct
London, United Kingdom
11.2022 - 09.2025
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted daily inventory checks to manage stock levels accurately.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Customer Service
Blue Inc
London, United Kingdom
10.2017 - 10.2022
- Provided exceptional customer service, enhancing client satisfaction.
- Liaised with departments to streamline customer service processes.
- Provided excellent customer service to ensure satisfaction.
- Developed product knowledge for enhanced customer service.
- Managed till operations smoothly, reducing waiting time for customers.
- Provided excellent customer service, enhancing company's reputation.
- Provided customer service, resolved queries regarding prices.
- Provided excellent customer service for increased brand loyalty.
- Answered inbound calls for enhanced customer service experience.
Education
GCSEs - Maths
Mossbourne Community Academy
London 09.2012 - 06.2017
GCSEs - Art & Design
Mossbourne Community Academy
London 09.2012 - 07.2017
GCSEs - German
Mossbourne Community Academy
London 09.2012 - 07.2017
GCSEs - English Literature
Mossbourne Community Academy
London 09.2012 - 07.2017
GCSEs - English Language
Mossbourne Community Academy
London 09.2012 - 07.2017
A-Levels - Physics, Chemisty & Biology
Bsix Brooke House College
London 09.2017 - 07.2019
A-Levels - Art
Bsix Brooke House College
London 09.2017 - 07.2018
Bachelor of Science - Sports & Exercise Science
University of East London
London 11.2020 - 08.2024
Skills
- Successful up-selling
- Initiative taking
- Demonstrations expertise
- Time optimisation
- Cash handling
- Returns processing
- Attention to Detail
- Telephone etiquette
- Record-keeping
- Highly organised
- Written and verbal communication
- Customer Service
- Leadership skills
- Team Leadership
- Office equipment operation
Affiliations
- Building PC's
- Playing Football
- Going to the gym
- Socialising
- Creative DIY's
Timeline
Sales Assistant
Sports Direct
11.2022 - 09.2025
Bachelor of Science - Sports & Exercise Science
University of East London
11.2020 - 08.2024
Customer Service
Blue Inc
10.2017 - 10.2022
A-Levels - Physics, Chemisty & Biology
Bsix Brooke House College
09.2017 - 07.2019
A-Levels - Art
Bsix Brooke House College
09.2017 - 07.2018
GCSEs - Maths
Mossbourne Community Academy
09.2012 - 06.2017
GCSEs - Art & Design
Mossbourne Community Academy
09.2012 - 07.2017
GCSEs - German
Mossbourne Community Academy
09.2012 - 07.2017
GCSEs - English Literature
Mossbourne Community Academy
09.2012 - 07.2017
GCSEs - English Language
Mossbourne Community Academy
09.2012 - 07.2017
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