Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rizwan Abdullatif

Rizwan Abdullatif

Leicester,Leicester

Summary

Business-driven individual with more than 12 years working as Director for import/distribution organisation. Determined and experienced in client rapport. Resourceful and adaptable Director with 13 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 13 years of experience. Highly effective and comfortable working with people at all organizational levels. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in a new environment. Excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
7
7
years of post-secondary education

Work History

Director

121 Imports UK
Leicester, Leicestershire
01.2013 - Current
  • Designed business strategies to obtain short and long-term goals for company.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Formulated business plans to increase growth and minimise cost for company.
  • Monitored operations to assess and highlight results.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Directed day-to-day work of 3 employees.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Established budgets based on historical, current and forecasted business data.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Carried out sales visits to current and prospective customers.
  • Generated company growth through market expansion and sales.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Analysed sales to identify top-performing products.
  • Identified and qualified new sales prospects to continually meet targets.

Customer Service Specialist

E-on Energy
Leicester, Leicestershire
09.1999 - 12.2012
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded and processed customer data accurately.
  • Offered prompt solutions to maintain customer satisfaction.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Registered and updated accurate customer information on database.
  • Offered detailed advice on product and service benefits.
  • Participated in staff meetings to discuss new developments.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Exceeded KPI targets when providing customer support via phone, email and chat.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Offered recommendations to customers based on specific situations, priorities and obstacles.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.

Education

GCSEs -

Crown Hills Community College
Leicester
09.1991 - 07.1996

GCSEs -

Regent College
Leicester
09.1996 - 06.1997

Information Technology

Regent College
Leicester
09.1997 - 07.1999

Skills

  • Business development
  • Operations management
  • Business analysis
  • Daily operations
  • Strategies and goals
  • Data collection and analysis
  • Customer service
  • Business planning
  • Rules and regulations
  • High-value project management
  • Business administration

Timeline

Director

121 Imports UK
01.2013 - Current

Customer Service Specialist

E-on Energy
09.1999 - 12.2012

Information Technology

Regent College
09.1997 - 07.1999

GCSEs -

Regent College
09.1996 - 06.1997

GCSEs -

Crown Hills Community College
09.1991 - 07.1996
Rizwan Abdullatif