RIZANA BINTI KADIL BIN JUNOH

• Coordinated branch vehicle bookings and delivery arrangements.
• Prepared and processed invoices accurately, ensuring complete documentation.
• Managed purchase orders, including vehicle accessories procurement.
• Handled motor insurance matters, including applications, renewals, and claims.
• Coordinated vehicle ownership transfer processes with JPJ (Road Transport Department Malaysia).
• Declared and updated case status upon completion of vehicle delivery.
• Maintained systematic filing and proper record management.
• Provided comprehensive administrative support to ensure smooth branch operations.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Handled customer concerns and escalated major issues to supervisor.
• Actively listened to customers to fully understand requests and address concerns.
• Prepared range of written communications, documents and reports.

Responsible for calling clients for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries, and providing administrative assistance to the team.

Always achieve calls to more than one hundred debt client accounts. Managed the customer regarding the debt. Follow established guidelines set by the company to review and update procedures when dealing with customers in a friendly manner, and provide accurate information.

• Reviewed credit applications and assessed financial histories to determine creditworthiness of clients.
• Scheduled late payments based on debtors' financial situation and company policy.
• Provided exceptional customer service, offering financial advice to help customers avoid future defaults.
• Negotiated repayment plans with customers, demonstrating empathy and understanding of their financial situations.
• Supported arguments with evidence-based claims to persuade individuals to make debt payments.
• Analysed financial risk of collection plans and determined optimum approach to recover funds.
• Enforced laws and policies regarding contractual obligations to pay debt.

Collectors track debtors down by phone or mail and assist them in making payments by negotiating repayment plans and encouraging them to find alternative payment solutions.

requests and pursues payment on delinquent accounts via communication with account holder. Follow established guidelines to review and update account status. Maintains a log of payment promises and pertinent account details, and schedules follow-up communication with the account holder.

• Confirmed payment arrangements and finalised customer payment dates and contact information.
• Monitored debtor accounts regularly, identifying those requiring further action or escalation.
• Helped new and existing customers with wide range of debt collection and payment queries.
• Prepared comprehensive reports on collection status, including acquisition costs, current valuation, and restoration expenses.
• Achieved debt collection targets in line with agreed deadlines.
• Documented discussions and actions in customer accounts and collections database.
• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Requested and collected charity payments via telephone or email.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.

Responsible for ensuring the staff can communicate and work efficiently. Involves answering phone calls, greeting visitors, distributing mail, and preparing communications.

Doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors

Effective communicators who speak clearly and are personable and welcoming when answering incoming calls. Proper grammar and put people at ease when they are on the phone or speaking one-on-one with other staff members or customers.

• Maintained accurate records and updated databases for easy access.
• Organised files and ensured proper documentation for compliance.
• Facilitated communication between departments to enhance workflow.
• Answered telephone calls to offer information, direct callers and take messages.
• Managed confidential information with discretion, upholding data protection standards.
• Supported office operations by taking on ad-hoc clerical duties.
• Scanned new documentation into system and classified data using standard codes.
• Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.