Summary
Overview
Work history
Education
Skills
Websites
Custom
Timeline
Generic

Riza Coucher

Bury,Manchester

Summary

October 2005 to May 2025

  • 2005 -2010 - Waitress - Bar and Restaurant Service
  • 2010 - 2012 - Bar/Restaurant Supervisor
  • 2012 - 2016 - Bar/Restaurant Supervisor and Customer Services Assistant
  • 2016 - 2020 - Customer Services Manager
  • September 2020 - May 2025 - Resort Operations Manager
  • August 2025 - Relocated to United Kingdom
  • January 2026 - Acquired permission to work in UK

Overview

20
20
years of professional experience

Work history

Resort Operations Manager

Discovery Island Resort
Coron, , Palawan
01.2005 - 05.2025
  • Achieved ratings of 8.8 on Booking.com and 4.0 on TripAdvisor.
  • Led a remote team while working independently to enhance productivity.
  • Managed inventory to prevent stockouts and overstock situations.
  • Cultivated vendor relationships for timely delivery of services.
  • Trained new team members, enhancing skills and performance.
  • Maintained cleanliness standards by enforcing strict hygiene protocols.
  • Fostered relationships with regular patrons, boosting customer loyalty.
  • Supervised bar and restaurant staff, improving overall service quality.

Education

Bar/Restaurant Training in 20 yrs in Hospitality - Front of House, Management Skills, Bar and Restaurant Ops

High School

Skills

  • Resilience under pressure
  • Hygiene standards enforcement
  • Food and beverage ordering
  • Table service excellence
  • Cash handling
  • Social perceptiveness
  • Communication skills
  • Customer service
  • Team leadership
  • Motivational leadership

Custom

Angelica Arceo will be pleased to supply references. 

Timeline

Resort Operations Manager

Discovery Island Resort
01.2005 - 05.2025

Bar/Restaurant Training in 20 yrs in Hospitality - Front of House, Management Skills, Bar and Restaurant Ops

High School
Riza Coucher