Riza Coucher
Bury,Manchester
Summary
October 2005 to May 2025
- 2005 -2010 - Waitress - Bar and Restaurant Service
- 2010 - 2012 - Bar/Restaurant Supervisor
- 2012 - 2016 - Bar/Restaurant Supervisor and Customer Services Assistant
- 2016 - 2020 - Customer Services Manager
- September 2020 - May 2025 - Resort Operations Manager
- August 2025 - Relocated to United Kingdom
- January 2026 - Acquired permission to work in UK
Overview
20
20
years of professional experience
Work history
Resort Operations Manager
Discovery Island Resort
Coron, , Palawan
2005.01 - 2025.05
- Achieved ratings of 8.8 on Booking.com and 4.0 on TripAdvisor.
- Led a remote team while working independently to enhance productivity.
- Managed inventory to prevent stockouts and overstock situations.
- Cultivated vendor relationships for timely delivery of services.
- Trained new team members, enhancing skills and performance.
- Maintained cleanliness standards by enforcing strict hygiene protocols.
- Fostered relationships with regular patrons, boosting customer loyalty.
- Supervised bar and restaurant staff, improving overall service quality.
Education
Bar/Restaurant Training in 20 yrs in Hospitality - Front of House, Management Skills, Bar and Restaurant Ops
High School
Skills
- Resilience under pressure
- Hygiene standards enforcement
- Food and beverage ordering
- Table service excellence
- Cash handling
- Social perceptiveness
- Communication skills
- Customer service
- Team leadership
- Motivational leadership
Websites
Custom
Angelica Arceo will be pleased to supply references.
Timeline
Resort Operations Manager
Discovery Island Resort
2005.01 - 2025.05
Bar/Restaurant Training in 20 yrs in Hospitality - Front of House, Management Skills, Bar and Restaurant Ops
High School