Riz Sayed
London
Summary
I am an ambitious, dynamic, enthusiastic and diligent individual. I am a good listener with good analytic abilities. I am always willing to learn new skills that would benefit me, to become a more rounded person. I work well on my own and in groups, always willing to help others when I can. I am motivated with the tasks that I am given to ensure that they are performed to the best of my ability, within the time guidelines given. I have a positive outlook, and ensure that I take full pride in anything I take part in. I am very conscientious, self-critical and committed to improving, developing and growing as an individual. I am always keen to gain new experiences and broaden my horizons.
Overview
22
22
years of professional experience
Work history
Control Room Manager
Temple Security
West London
08.2002 - 09.2009
- Overseeing team of 8 Controllers
- Scheduling 45k hours per week (Logosoft)
- Responsible for ensuring all staff arrive on time
- Out of hours check calls to all locations
- Remote CCTV monitoring
- Creating pay reports for retail officers
- Managing absence of London officers
- Creating payroll data
- Recruitment of support staff.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Assistant Account manager
Axis security
09.2009 - 07.2013
- Reporting monthly on P&L via self-created template
- Investigations
- Disciplinaries
- Liaison with HR
- Controlling bad debt
- Increasing revenue
- Liaison with clients at all levels
- Timegate Management
- Uniform Management
- Dealing with queries
- Scheduling
- Dealing with and managing sickness
- Dealing with Invoicing
- Recruitment
- SLA meetings
- Customer service and building on current relationships
- Managing Budgets.
Account Manager
UCL Axis Security
Euston
07.2013 - 10.2020
- Day to day running of all operations
- Providing support to site management team
- Creating and agreeing AI'S for 70+ locations
- Client liaison
- Drafting new procedures
- Dealing and negotiating with Unions
- Tasked with improving management - staff relations
- Reducing habitual sickness
- Increasing profitability
- Site Surveys
- Supplying additional resources to off site locations
- Dealing with poor performance /attitude
- Problem solving
- Managing all budgets
- Managing Training manager and training data.
Account Manager
BNP- Axis Security
10.2020 - 08.2021
- Reporting monthly on P&L via self-created template
- Investigations
- Disciplinaries
- Liaison with HR
- Controlling bad debt
- Increasing revenue
- Liaison with clients at all levels
- Timegate Management
- Uniform Management
- Scheduling
- Dealing with and managing sickness
- Dealing with Invoicing
- Recruitment
- SLA meetings
- Customer service and building on current relationships
- Managing Budget.
Key Account Manager
Bidvest Noonan
London
08.2021 - Current
- Full Operational and fiscal responsibility for BNP portfolio (circa £3,5m)
- Writing procedures/processes
- Formulating Assignment Instructions
- Union Interaction
- Identify Risks and putting in place counter measures ( Risk assessments)
- Controlling bad debt
- Liaison with clients at all levels
- Timegate Management
- Scheduling
- Dealing with and managing sickness
- Dealing with Poor performance
- Invoicing
- Recruitment
- SLA meetings.
- Carried out day-to-day duties accurately and efficiently.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned revenue generation strategies designed for growth.
- Delivered emergency procedures and liaised with police.
- Investigated issues affecting operations, prepared reports and helped correct problems.
- Generated Key Performance Indicator reporting to drive better performance.
- Managed on-site evaluations, internal audits and customer surveys.
- Delivered services to customer locations within target timeframes.
Education
7 GCSEs -
The Heathland School
LondonA-Levels - Law and sociology
Hammersmith College
Skills
- Methodical and Organised
- Self-motivated
- Strong leadership skills
- Patient and tolerant
- IOSH trained
- Team Player
- Reliable and trustworthy
- Interpersonal skills
- Customer Services
- First Aid
- SIA Licenced
- Upselling and cross-selling
- Security officer development
- Site security auditing
Affiliations
- Snooker and Pool player
- Cricket
- Car Modifications
- DIY
Languages
Hindi
Fluent
punjabi
Fluent
References
References available upon request.
Timeline
Key Account Manager
Bidvest Noonan
08.2021 - Current
Account Manager
BNP- Axis Security
10.2020 - 08.2021
Account Manager
UCL Axis Security
07.2013 - 10.2020
Assistant Account manager
Axis security
09.2009 - 07.2013
Control Room Manager
Temple Security
08.2002 - 09.2009
7 GCSEs -
The Heathland School
A-Levels - Law and sociology
Hammersmith College
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