Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riyanka Madappa

Luton

Summary

Technologically savvy and focused Operations Analyst with strong background in advanced data management and troubleshooting skills . Effective in developing and optimizing data systems to meet customer needs. Over 6 years of experience developing, disseminating and fixing datasets. Familiar with various statistical tools and ERP and ORACLE software.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Management Analyst

Schroders Plc
London
03.2022 - Current
  • First Point of contact for data base checks and implications in Oracle software.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Conducted complex data management with SQL server and T-SQL.
  • Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
  • Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
  • Expedited review process, signature approval and release of supplier and internally produced documents.
  • Received and processed contract data requirements list (CDRL) deliverables and associated documentation.
  • Tested software applications and systems to identify enhancement opportunities.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Actively work to improve the data sources, platforms and integrity
  • Ensure business requirements and process are fully developed and documented

Customer Service Representative

Paddy Power Betfair
Luton
03.2020 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Store opening duties, including counting cash drawers and checking
    all equipment for proper functioning.
  • Responsible for handling customer account inquiries, accurately
    providing information to resolve product/service complaints, and
    guaranteeing customer satisfaction.
  • Assisted approximately 5 customers each week with Playcard product and services questions or issues in person
  • Executed marketing promotions of online products and services to
    existing customer base resulting 20% increase in sales.

Senior Operations Analyst

HP (Hewlett Packard Enterprise)
Bangalore
07.2015 - 08.2019
  • Actively responded to queries from both our suppliers and internal
    business partners.
  • Proactively managed to resolve with a focus on fixing the root cause.
  • Engaged in collaborative design of production facilities, prioritizing business goals defined by VP.
  • Contributed to pre-release logistical analyses for planned launches of ARIBA project.
  • Instated defined analytical hierarchies to prioritize operational dependencies and interactions.
  • Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
  • Actively involved in Project / Programme and Other Meetings/Workshops to support project delivery.
  • Involved in User Acceptance Testing (UAT), using the dummy and production data, including the preparation of test scenarios, to support the business users during the testing phases of the project
  • Identifying, prioritizing and delivering areas for improvement, explore feasible options, analyze the effects of change and define success measures
  • Creating and delivering the business analysis framework and platform for the Customer value chain systems

Education

Master of Science - Supply Chain Management With Data Analytics

University of Bedfordshire
United Kingdom
02.2022

BBA - Business Administration And Management

St. Aloysius College
India
03.2015

Skills

  • Project Requirements
  • Data Profiling
  • Leadership skills
  • Complex Problem-Solving
  • Validating Data
  • Microsoft Visual Basic
  • Vendor Contracts
  • Transforming Data
  • Data Operations
  • Customer Support
  • Computer Literacy: MS OFFICE (Excel with data analysis, PowerPoint
    presentation, Word), ORACLE software and POWER BI
  • Knowledge of core business systems (eg, ERP’s CRM etc) an advantage

Certification

  • Cloud Computing Training - 2 months
  • Agile Project management (APF) - 6 months

Timeline

Data Management Analyst

Schroders Plc
03.2022 - Current

Customer Service Representative

Paddy Power Betfair
03.2020 - 02.2022

Senior Operations Analyst

HP (Hewlett Packard Enterprise)
07.2015 - 08.2019

Master of Science - Supply Chain Management With Data Analytics

University of Bedfordshire

BBA - Business Administration And Management

St. Aloysius College

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