RIYA ROY
Dagenham,London
Summary
Successful Human resource and Admin professional with expertise in employee recruitment, training, payroll management and skilled in coordinating administration functions, including data entry, invoice management and performance reporting, in busy office environments. Adept at building and maintaining positive relationships with employees and management. Proactive and flexible for adaptive planning and task delivery within deadlines.
Overview
10
10
years of professional experience
Work History
Church Administrator
REHOBOTH INTERNATIONAL MINISTRIES
Dagenham, Barking and Dagenham
11.2022 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls creating business letters and records
- Coordinated communications, including taking calls, responding to emails and interaction with parishioners, contractors, church leaders, volunteers and the Senior Pastor
- Coordinated plans and specific event needs with internal personnel
- Organized church luncheons, dinners, conferences and special events
- Handled diary management for smooth-running administration processes.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Produced and distributed memos, newsletters, email updates, social media accounts and other forms of communication
- Created agendas, meeting notes and other documents to enhance collaborative process and organized filing system of paper and electronic documents
- End-to-end event planning from initial planning meetings, marketing, purchasing all supplies, day-of event execution, clean up.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Developed and updated internal guidelines.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
Medical Receptionist/ Admin support
BARKING MEDICAL GROUP PRACTICE NHS
Barking
08.2022 - 10.2022
- Greeted patients and collected necessary information from them, ensuring the accuracy of all data
- Managed the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
- Protected patient rights through continued discretion and confidentiality.
- Completed start and end of day procedures for busy GP practice.
- Scheduled patient appointments using EMIS booking system.
- Ensured that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice
- Followed all processes and policies and managed relevant documents and records
- Scheduled and booked conference room for staff and doctor meetings.
- Updated patient records for continued compliance with policies.
- Entering patients' information into medical database
- Communicated results to patients following instructions from medical professionals.
- Comply with all relevant practice procedures, regulations and protocols and always maintain confidentiality with reference to patient records
- To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations.
- Produced high-volume repeat prescriptions.
HR Manager
FERNSONS TRANSPORT
Cochin
08.2020 - 02.2022
- Monitoring departmental performance and control system to ensure adherence to best HR Practice and compliance to regulatory requirements
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Conducted workforce planning and benchmarking to meet company needs.
- Developed bonus and incentive programmes to drive employee performance.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Assisting with recruitment from an advisory standpoint, developing roles and identifying future needs
- Directed Employee Relations procedure including the disciplinary process, grievances, statutory rights, settlement agreements and absence management
- Oversaw performance management process which included on-boarding, probationary management, performance improvement plans, annual reviews and exit interviews.
HR Manager
MARK GROUP
Cochin
10.2017 - 07.2020
- Crafted and deployed policies, procedures, and handbooks for 150+ employees
- Managed end-to-end employee lifecycle activities, enhancing accuracy and efficiency
- Maintained current HRIS records, taking ownership of data accuracy
- Fostered a positive environment, boosting retention by 80%
- Counseled 50+ employees on performance, which increased efficiency by 20%
- Liaised with various departments, providing swift and effective responses
- Managed employee relations, including discipline, grievance, and appeals
- Collaborated to enhance HR workflows and operations
- Built and cultivated lasting rapport with employees, peers and upper management.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Senior Executive
FERNSONS TRANSPORT
Cochin
11.2015 - 06.2017
- Assisted in recruiting and training marketing and logistics staff
- Oversaw payroll, benefits, and compliance, improving safety by 20%
- Maintained precise, detailed staff and company records for thorough reference.
- Managed end-to-end payroll with FactoHR system, including reports and filing
- Handled starters, leavers, insurance, tax, and year-end payroll
- Efficiently managed attendance, leave, and holidays through FactoHR
- Provided seamless day-to-day administrative support
- Monitored and replenished office supplies, managed equipment
- Typed letters, reports, and maintained records
- Organized meetings arranged facilities and coordinated travel and accommodation for staff and clients
- Generated memos, emails, and reports as needed.
HR Executive
AMR INDUSTRIES
Cochin
10.2013 - 01.2015
- Structured and implemented programs in the areas of training, new employee orientation and incentives, lowering the training time from 2 months to 6 weeks and reducing employee turnover rate by 20%
- Screened ideal candidates, conducted reference and background checks and issued employment contracts, managing entire recruitment process.
- Responsible for handling disciplinary Proceedings - Domestic Inquiry
- Acted as primary point of contact for 50+ on payroll and employee benefits.
- Statutory Compliances - PF, ESI
- Supported management with handling and resolving human resources issues, decreasing the employee complaints by 70%
- Provided urgent response to managers on matters relating to delinquent employees.
- Employee Engagement - Suggestion Schemes, Tour Programs, Birthday & Festival Celebration
- Administration & Security
- Reviewed and continuously improved internal HR processes.
Education
Master of Business Administration -
DC School Management and Applied Sciences
KERALA, INDIA 08/2011 - 04/2013
Bachelor of Business Administration -
Rajagiri College of Management and Applied Sciences
KERALA, INDIA 06/2008 - 03/2011
Skills
- Recruitment
- Payroll control
- HRIS Technologies
- Interpersonal Skills
- Onboarding
- Employee Relations
- Learning & Development
- Regulatory compliance
- L&D strategies
- Employee Lifecycle
- Performance Management
- Talent Management
- Dispute resolution
- Meticulous multitasker
- HR Database Management
- Task Prioritization
- Documentation and control
- Policy and procedure modification
- Bookkeeping
- Database administration
Timeline
Church Administrator
REHOBOTH INTERNATIONAL MINISTRIES
11.2022 - Current
Medical Receptionist/ Admin support
BARKING MEDICAL GROUP PRACTICE NHS
08.2022 - 10.2022
HR Manager
FERNSONS TRANSPORT
08.2020 - 02.2022
HR Manager
MARK GROUP
10.2017 - 07.2020
Senior Executive
FERNSONS TRANSPORT
11.2015 - 06.2017
HR Executive
AMR INDUSTRIES
10.2013 - 01.2015
Master of Business Administration -
DC School Management and Applied Sciences
08/2011 - 04/2013
Bachelor of Business Administration -
Rajagiri College of Management and Applied Sciences
06/2008 - 03/2011
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