Riya Mathur
Manchester
Summary
Friendly, reliable, and highly organised professional with strong front-of-house, customer service, and administrative experience. Confident in meeting and greeting visitors, handling enquiries by phone and email, managing appointments, and supporting day-to-day office operations. Experienced in working in busy, customer-facing environments with families and children, while maintaining professionalism, accuracy, and confidentiality. Seeking a receptionist or front-of-house role where excellent communication and organisational skills can support a positive visitor experience.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work history
Analyst
Prescient Healthcare Group
Manchester, Greater Manchester
01.2025 - Current
- Carried out detailed information gathering and desk-based research to support internal teams
- Organised, reviewed, and summarised large volumes of information into clear, easy-to-read documents
- Supported planning and coordination of major industry events and meetings, including scheduling and follow-ups
- Monitored updates and communications using alerts and tracking systems to ensure timely information sharing
- Prepared presentations, trackers, and reports to support team discussions and decision-making
- Worked closely with colleagues across teams, maintaining clear communication and meeting deadlines
- Developed strong attention to detail and accuracy while handling confidential information
GA Bartender & Kiosk Operator
Rhubarb Hospitality Collection, Manchester
04.2024 - 01.2025
- Managed kiosk operations during high-traffic events, delivering friendly and efficient customer service
- Welcomed customers, handled enquiries, and processed payments accurately
- Operated POS systems, scanned products, and managed transactions
- Proactively restocked products to ensure smooth service during busy periods
- Maintained clean, organised, and presentable service areas
- Worked collaboratively with team members to manage queues and reduce wait times
Customer Assistant & Technical Support
Party On The Drive
Stockport
12.2023 - 12.2024
- Provided front-facing customer support in a busy family entertainment environment
- Assisted children aged 4–11 years along with parents and families during activities and gameplay
- Responded to customer enquiries and resolved basic technical issues at gaming stations
- Created a welcoming, friendly, and safe atmosphere for children and families
- Promoted offers and supported customer engagement activities
- Remained calm, patient, and professional while handling multiple customers simultaneously
Graduate Intern
Prescient Healthcare Group
Education
Master of Science - Biomedical Science
Manchester Metropolitan University
Manchester, England 09.2023 - 09.2024
Bachelor of Science - Biomedical Science
SRM University
IndiaSkills
- Front-of-house & reception duties
- Meeting and greeting visitors
- Telephone, email & enquiry handling
- Customer service & complaint handling
- Diary management & appointment scheduling
- Data entry & record keeping
- POS & transaction handling
- Microsoft Office (Outlook, Word, Excel)
- Time management & multitasking
- Confidentiality & professionalism
- Clear verbal & written communication
- Calm under pressure in busy environments
Timeline
Analyst
Prescient Healthcare Group
01.2025 - Current
GA Bartender & Kiosk Operator
Rhubarb Hospitality Collection, Manchester
04.2024 - 01.2025
Customer Assistant & Technical Support
Party On The Drive
12.2023 - 12.2024
Master of Science - Biomedical Science
Manchester Metropolitan University
09.2023 - 09.2024
Graduate Intern
Prescient Healthcare Group
Bachelor of Science - Biomedical Science
SRM University