Riya Kansara
Coventry
Summary
Recent Business Analyst graduate with a strong academic foundation in business management and data analysis. Proficient in leveraging analytical tools and methodologies to derive actionable insights from complex datasets. Adept at identifying business needs, developing strategic solutions, and improving operational efficiency. Demonstrated ability to collaborate with cross-functional teams, communicate findings effectively, and support decision-making processes. Eager to apply analytical skills and knowledge to drive business success in a dynamic and challenging environment.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Primark
Coventry
04.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Master Of Science - Business Analysis And Finance
University of Leicester
Leicester,United Kingdom 03.2024
Bachelor Of Administrative Studies - Business Administration And Management
L.j University
Ahmedabad, India01.2022
Skills
Project Management Tool- MS Project, MS Office,MS SharePoint
Visualization Tool- Tableau,Power BI, MS Excel
Soft Skill- Time Management, Leadership and Management, Problem Solving, Critical Thinking,Verbal Communication
Timeline
Retail Assistant
Primark
04.2023 - Current
Master Of Science - Business Analysis And Finance
University of Leicester
Bachelor Of Administrative Studies - Business Administration And Management
L.j University