Riya Gurung
London,Greater London
Summary
Friendly Front Desk Receptionist with knack for creating welcoming atmosphere and streamlining administrative processes. Enhanced guest satisfaction by implementing new check-in system, leading to smoother operations and improved client feedback. Reputation for quickly resolving issues and maintaining professional and cheerful front office environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Front desk receptionist
Hotel Simal Pvt Ltd.
Kathmandu
2022.11 - 2025.12
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
Restaurant server
Himalayan Java
Kathmandu
2021.02 - 2022.11
- Handled cash register operations, ensuring accurate transactions.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Conducted inventory checks regularly to maintain stock levels.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
Cashier
Sales Berry
Kathmandu
2020.03 - 2021.01
- Processed payments swiftly for improved customer experience.
- Resolved customer complaints professionally leading to higher retention rates.
- Used Point of Sale system efficiently, speeding up transactions.
- Balanced till at end of day, maintaining accurate records.
Education
Diploma of Higher Education - Business Management
Tribhuvan University
Nepal 2020.07 - 2022.09
Diploma of Higher Education - Tourism Management
University of East London
London, England 2026.01 - 2028.09
Skills
- Communication proficiency
- Time management mastery
- Resourceful approach
- Multitasking proficiency
- Proactive work ethic
- Flexibility in scheduling
- Calm under pressure
- Empathetic listening
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Korean
Elementary
Affiliations
- Hiking
- Dance
- Reading Books
- Badminton
- Cooking
Timeline
Diploma of Higher Education - Tourism Management
University of East London
2026.01 - 2028.09
Front desk receptionist
Hotel Simal Pvt Ltd.
2022.11 - 2025.12
Restaurant server
Himalayan Java
2021.02 - 2022.11
Diploma of Higher Education - Business Management
Tribhuvan University
2020.07 - 2022.09
Cashier
Sales Berry
2020.03 - 2021.01