Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Riva Esteves

Swindon,SWD

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction in retail. Skilled in warehouse safety and problem-solving, successfully reduced product damage rates and resolved customer issues. Demonstrates strong attention to detail and a results-driven approach, achieving significant improvements in operations and sales.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ad Hoc Warehouse Operative

Oxwash
06.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.

Weekend Shift Manager

Oxwash
06.2023 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergencies with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.

Supervisor

NewLook
09.2022 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.

Sales Advisor and Keyholder

NewLook
11.2019 - 09.2022
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet a wide range of requirements.

Education

Bachelor of Science - BSc (Hons) Radiotherapy And Oncology

UWE Bristol: University of The West of England
Bristol, United Kingdom
07.2026

No Degree - A Level Biology, A Level Psychology, BTEC Level 3

New College Swindon
Swindon, United Kingdom
08.2021

High School Diploma -

Lawn Manor Academy
Swindon, United Kingdom
08.2018

Skills

  • Shipping and Receiving
  • Packaging and Labeling
  • Warehouse Safety
  • Warehouse Organization
  • Problem-Solving
  • Attention to Detail

Accomplishments

    UWE Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillation (AED): Adult [GS]

    Pass Rate 91%


    UWE Moving and Handling [GS]

    Pass Rate 80%


    UWE Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillation (AED): Infants and Children [GS]

    Pass Rate 85%

Certification

  • Waxing Diploma, - The Beauty Academy, Reading
  • Signature Eyebrow Therapist - K Beauty Training Academy, Swindon

Languages

Konkani, Hindi
Native language
English
Proficient
C2
Spanish
Beginner
A1

Timeline

Ad Hoc Warehouse Operative

Oxwash
06.2024 - Current

Weekend Shift Manager

Oxwash
06.2023 - 06.2024

Supervisor

NewLook
09.2022 - 06.2023

Sales Advisor and Keyholder

NewLook
11.2019 - 09.2022

Bachelor of Science - BSc (Hons) Radiotherapy And Oncology

UWE Bristol: University of The West of England

No Degree - A Level Biology, A Level Psychology, BTEC Level 3

New College Swindon

High School Diploma -

Lawn Manor Academy

Similar Profiles

CREATE PROFILE
Riva Esteves